Senior Desktop Engineer

Job title: Senior Desktop Engineer
Salary: £30,000 - £33,000
Location: Ipswich
This is a Full time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15.
The successful candidate must be willing to undergo the client's security clearance process.
Responsibilities:
* Fully site-based
* Able to deal directly with clients in a friendly and highly confident manner
* Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories
* Experienced with VIP support and engagement
* Troubleshooting known and unknown software issues related to Windows platforms
* Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general "IT" tasks
* Providing 'Hands and Eyes' support to other teams
* Processing documentation and knowledge base article management
* Using the onsite call management system to update calls and close calls to specific SLAs
* Perform stock control & asset management - ensuring the desktops and laptops are correctly added to the database and the status updated when applicable
Essential skills/qualifications:
* Knowledge of current and past Microsoft windows operating systems
* Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
* Experience in Windows imaging techniques (Networ...