Senior Customer Success Manager

Opportunity Details:Title - Senior Customer success Manager ????Reporting to - Director of Growth and Platform????????About Us:native is a platform that connects students with amazing experiences, built out of a passion to help students have the best time at university and empower campus culture. We bring high quality virtual and IRL events to campuses across the UK and Ireland, whilst supporting SUs’ with powerful engagement tools.Global brands trust our platform to bring their activations and content on to campus, and we’re proud to help support our SU partners with valuable marketing revenues and partnerships which their members feel truly engaged with.Role overview:Over the past 18-months, we have built long-term partnerships with 80+ Students’ Unions - three in four of which have trusted native exclusively with their media rights.We’re well on the way to unify and streamline on-and-offline media channels to give advertisers, like Burger King, GoPuff, Odeon and Lloyds frictionless access to 2.66 million students - and unlock additional revenues for Students' Unions to reinvest in the student experience. It’s what we call the native win-win-win.As a Senior Customer Success Manager at native you’ll be building fulfilling relationships with our amazing Students Unions partners, finding creative ways to help them reach and engage their student population. You’ll be working with product, brands, sales and marketing teams to build a compelling proposition for our customers, ensuring that your portfolio hits engagement targets and sees us as a trusted advisor in this space.What you’ll be working on:Being the main point of contact for our direct relationship with the Students’ Union, managing all aspects of the partnership across our Media Advertising, Platform and Clubs and Societies.Driving all aspects of Customer Success across a portfolio of customers (SUs) in line with company OKRs and departmental targets.Preparing and running regularly business reviews, often in-person at the Students' Union to secure relationships, ensure objectives are being met and new opportunities explored.Building value driven relationships with your portfolio of SUs, generating success and happiness for our customers aligned to their core goals centred around student engagement and commercial success.Acting as a conduit for different products and services at native, finding solutions to your clients problems through deep product knowledge and creative thinking.Working cross functionally to improve natives products and services, feeding back your knowledge of our customers at all levels of our business.Working with data and technical tools to measure your accounts success and progress.Helping to proactively secure testimonials, case studies and referrals and be the voice of the customer within the business.Championing the role of the SU in our ecosystem.Collaborating with team members and believing in our mantra of putting our customers first.You should apply if:You are comfortable building strong relationships with a variety of stakeholders in a fast paced environment.You are adept at managing multiple work streams and prioritising those that will have the highest impact on yours and the company's objectives.You have strong negotiation skills and powers of influence to overcome obstacles, problem solve and keep your work load on track.You will thrive on working to targets and collaborating as a team to achieve shared goals, and are not afraid to put your hand up to offer opinions.You will be detail and process orientated to ensure a smooth operational flow of key work streamsYou will be resilient and able to deal with setbacks and present alternative solutions to problems, maintaining a positive mindset.You will have strong project management skills.You are an excellent communicator both verbally and in written format.You will have a solid understanding of Students’ Unions and their operating model (Desirable)You will have had experience working within a media sales or tech sales environment (Desirable)You will have experience using Salesforce or a similar CRM platform (Desirable)Full clean driving licence (Desirable)What's in it for you:???? Salary???? Pension contributions of 5%????We offer flexible working, but feel it's important to spend quality time with your native work colleagues too. Where possible we ask that you visit our office in the super vibrant Old street area!????️25 days holiday ➕ bank holidays ➕ your birthday ➕Christmas shutdown???? Share Options for all???? A Mac or Windows laptop???? Dog friendly office???? Health and Wellbeing budget???? Season Ticket Loan scheme???? Paid maternity, paternity, adoption or shared parental leaveEqual Opportunity StatementWe are actively creating an equitable environment for everyone at native to thrive.Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at native. At native, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
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