Senior Customer Success Manager Commodities

Manager, you’ll get to:
Lead the customer engagement for the commodities business line after onboarding
Steer the client’s priorities and strategy to help ensure their long-term success
Discover or create new opportunities to deepen the existing partnership
Coordinate and align multiple stakeholders within the client’s organization and Paxos
Develop commercial and technical champions within the client’s organization
Support the successful executive stakeholder engagement with these accounts
Organize across all functions at Paxos for the successful delivery of existing and new solutions for the customer
Partner with the team to establish and maintain an engagement model to scale customer success management
Act as the voice of the customer and share client feedback to bring alignment and drive continuous improvement
Mentor team members
Your experience should include:
8+ years of experience leading complex enterprise technology engagements, preferably with financial institutions
You will have a track record of influencing internal and external stakeholders through competing priorities, dependencies and tradeoffs
You have comfort working in a tech-driven environment with the ability to coordinate across several stakeholder groups (Engineering, Operations, Compliance, Finance, Marketing, People, Strategic Initiatives-Office of the CEO)
You might also have:
Demonstrated ability to learn complex new technologies
Comfort working in a fast-paced, ambiguous environment
Excellent program management skills
Prior experience in commodities
Strong written and verbal communication skills
Strong attention to detail and passion for solving problems
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