Senior Customer Service Representative

Job DescriptionJob Title: Senior Customer Service RepresentativeLocation: CoventrySalary: Up to £38,000Are you passionate about delivering excellent customer service while driving business success? We're seeking a dynamic individual to join clients team as a Senior Customer Service Representative.Why this company? Our client believe in putting our customers at the heart of everything we do. As a Senior Customer Service Representative, you'll play a pivotal role in ensuring our customers' needs are not just met, but exceeded. What You'll Do:Order Management: Prioritise and process orders from internal and external customers, ensuring accuracy and timely delivery.Transport & Invoicing: Coordinate with service providers to meet delivery requirements and ensure invoices are processed promptly.Query Resolution: Address customer queries and concerns efficiently, maintaining high satisfaction levels.Complaint Management: Document and escalate customer complaints, ensuring timely resolution and improvement of service processes.Support Functions: Represent the Customer Service Manager in internal meetings and provide support during absences.What We're Looking For:Experience: Previous experience in customer service roles ideally in a manufacturing environmentSkills: Strong communication, negotiation, and problem-solving skills.Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with SAP/EDI ordering systems preferred.To find out more click apply or call James on 01733 391515