Senior Customer Relations Advisor

Role Summary:
Seeking a Senior Customer Relations Advisor with a strong background in Clerk of Works responsibilities to elevate the customer experience within a growing residential construction firm. This pivotal role requires adeptness in fieldwork, conducting end-of-day inspections, and surveys on-site, alongside handling general Customer Relations Advisor duties in their Central London office.
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
As a Senior Customer Relations Advisor, you will play a pivotal role in ensuring the seamless execution of fieldwork while maintaining high standards of customer satisfaction. This multifaceted position requires a proactive approach to problem-solving and a keen eye for detail.
The ideal candidate should possess:
Confidence to take charge of fieldwork tasks before project completion.
Collaborative skills to foster teamwork among stakeholders.
Creativity to devise innovative approaches for efficient service delivery.
Open-mindedness to embrace customer feedback in alignment with our brand.
Self-starting abilities to independently prioritize tasks and address emerging needs.
Responsibilities:
Lead field operations, conducting end-of-day inspections and surveys on-site.
Manage defect reports and coordinate with subcontractors for timely resolutions.
Facilitate the setup of customer care services for each development project.
Monitor project timelines to ensure a smooth customer landing process.
Communicate effectively with internal departments to manage defects efficiently.
Evaluate contractor performance and report findings to management.
Maintain the online database, Clixifix, under the guidance of the Customer Relations Manager.
Skills & Experience:
Proficient in construction practices with a strong background in Clerk of Works duties.
Comprehensive understanding of residential new home aftercare and common defects.
Familiarity with reading floor plans and legal documentation within the development process.
Exceptional organizational skills to meet deadlines under pressure.
Meticulous attention to detail in defect resolution processes.
A team player with a proactive and solution-oriented mindset.
Solid numeracy skills for monitoring financial activity related to sales and service changes.
If you meet these qualifications, please apply through the provided link for a confidential discussion.