Senior Customer Insights Analyst

Job DescriptionSenior Customer Analyst - Food Delivery£45,000 to £50,000Food Delivery - TechSW London - Hybrid, 2 days per week in the officeWould you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy?We are looking for a skilled Senior Customer Insight Analyst to be an integral part of our client’s marketing team.This role is ideal for you if you:Have a keen interest in data analytics within the food delivery and sustainability sector.Are looking to leverage your analytical skills in a dynamic and values-driven environment?Want to play a crucial role in understanding and enhancing customer lifetime value.Essential Skills for the Perfect Candidate:Strong proficiency in Excel. Strong preference if you have SQL and Google Analytics or similarExperience in analysing Customer Lifetime Value in a Direct-to-Consumer business.Exceptional skills in presenting complex data and building relationships across departments.In this Role, You Will:Analyse and report on customer lifetime value and cost of customer acquisition.Develop A/B testing plans for advertising campaigns that contribute to customer growth and retention.Use customer satisfaction metrics to inform strategies and decisions.Participate in creating and reporting on departmental objectives and key results.Craft new customer segmentation models to better understand customer behaviour.Use Google Analytics to analyse customer journey and suggest improvementsBenefits - What you get on top of your salaryBe part of an environmentally conscious company with a strong ethical ethos.Enjoy a free weekly delivery pack every with fruits and vegetables.33 days of holidays (Bank holidays included)Flexible Hours on start and finish (10am to 4pm core hours) (3pm on a Friday)Lunch club when in the office (Incredibly cheap home-made meals) and free breakfast.Ready to Make a Difference in a Company that Values People and Planet?Equal OpportunitiesWe are dedicated to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all choices are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation."