Senior Customer Care Co-ordinator

We are recruiting for a Senior Customer Care Coordinator to join our clients Customer Services department on a full-time and permanent basis.

Our client is a regional bespoke Housebuilder and you must have the relevant experience of scheduling repairs to be successful.

On a daily basis you will be:

Speaking with Customers over the phone or by email

Liaising with sub-contractors

Undertake the Home Quality Inspection of properties

Actively be involved with Site/Sales teams to ensure an awareness of the properties that are due to complete

Input the relevant data onto the IT system to notify successful completion of the Home Quality Inspection

Prepare and distribute an advisory report to the Site Manager, Construction Team and relevant Directors/Managers to confirm the issues identified

Monitoring work and timescales of technicians

Supporting in the procurement of materials and labour

Scheduling the diaries of Maintenance Operatives

Maintaining and efficient electronic filing system

Hours of work - Monday -Friday 8.30am� 5pm

Salary upto �35,000 dependant on experience plus company bonus�