Senior Complex Claims Handler [European Med Mal]

Senior Complex Claims Handler [European Med Mal]Department: ClaimsEmployment Type: Permanent - Full TimeLocation: UK (London)Description
Senior Complex Claims Handler [European MedMal] EU remote - Germany, Austria, France or Belgium preferredPermanent We are Compre a leading legacy specialist with over 30 years of experience in the acquisition and management of discontinued and legacy non-life insurance and reinsurance business. We are growing rapidly and are currently recruiting for a new Senior Complex Claims Handler to provide technical oversight of a portfolio of German and French medical malpractice claims.Key Responsibilities• Proactively handle allocated claims to a high standard, including overall assessment of losses and reserves, and negotiation with counterparties to achieve timely settlements• Managing large, complex and disputed claims on behalf of the claims team• Identifying and reporting new trends or changes in the behaviour of a claims portfolio.• Managing complaint cases within regulatory guidelines.• Working with TPAs and external service providers to provide assistance with referrals and cases over their authority limits.• Identifying and delivering opportunities for claims savings, both on an individual claims and strategic basis.• Identifying commutation and buy back opportunities, including the negotiation of deals with counterparties.• Providing technical assistance for the due diligence process for new acquisitions, including the assessment of claims related risks and opportunities, reporting findings within the agreed format and required deadlines• Providing training, technical support and mentoring to less experienced members of the team.• Testifying on behalf of the company as a witness in arbitration/litigation when required.
Skills Knowledge and Expertise• Excellent level of claims handling technical experience and knowledge, providing consistently high-quality claims handling.• Understanding of medical negligence claims, insurance processes and end-to-end customer claims process.• Exceptional knowledge of key terms and conditions in contracts / policies and general knowledge of key legal position in relevant jurisdictions.• Strong negotiation skills, with experience in negotiating complex issues with counterparties, including the ability to lead formal mediations, resulting in successful settlements.• Ability to coach and train others, providing relevant and timely feedback to improve skills, performance and behaviours.• Complaint resolution skills.• Good level of computer skills using MS Excel and Word as well as other systems.• French or German language skills would be a bonus but not required for the role.• Who is able to fit in with our culture and values. We are collaborative, progressive, authentic, empowered and value each other.
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