Senior Complaints Officer

About The Role
Are you passionate about improving our complaint handling for our customers? If so, we want to hear from you.
As Senior Service Improvement Advocate you will provide leadership, performance, and development of services to improve our complaint handling and complaint learning.
You will be responsible for and provide management, support and training to key Service Improvement Advocates. You will work alongside all departments to ensure compliance with our Complaint handling policy, our Tenant Satisfaction Measures and our compliance with the Housing Ombudsman complaint handling code.
You will be responsible for improving our responses to complex complaints and to reduce overall complaint numbers by driving a strong learning from our service failures and implementing new improved services for our customers.
You will ensure complaints area key focus for us to hear the voice of our customers and that we learn and improve from service failures. You will provide key feedback and reporting and ensure complaint handling is delivered and integrated inline with our strategic aims, values, policies, and operational standards, to create a high performing team delivering agreed targets, and to maximise outcomes for customers and LiveWest.
We have 3 positions available and theycan be based in our Exeter , Tolvaddon or
Weston-super-Mare
office a...