Senior Community Manager

Job DescriptionAbout MindspaceFounded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why you’ll love working at Mindspace? Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally. Who is the ideal Mindspacer?You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in. About the positionEach Mindspace location has its conductor who orchestrates it all - the Senior Community Manager. This full time position is based in London. You will report directly to the city lead and will be running the show at your location, responsible for training and managing all community managers and community associates, and setting the standard for Mindspace’s immensely engaging atmosphere.Responsibilities100% client facing, create an all-round amazing customer-journey experience, so that every single Mindspace member will feel like a superstarTrain and grow the community management teamMaintain ongoing communications and ensure the smooth-running operations and maintenance of your location, collaborating with the operations managerOversee events sales via strategy and goal setting, and oversee their executionImprove community procedures using existing metrics and KPI’sBe the loyal person of contact for community members, solving all member-related issuesBe the life of the party; establish a strong local community via event planning and individual networking effortsCreate an inclusive environment that fosters collaboration and creativity - both internally and externallyRequirementsHas minimum 2 years of industry experienceExperience in team management (a must)Four-year college degree MBA/MA (an advantage)Experience in events sales (an advantage)Great verbal and written communication skills
#J-18808-Ljbffr