Senior Client Servicing Administrator

Job Description
We are seeking a dynamic and confident individual to join our team as an iGPR Magic Service Administrator. The successful candidate will play a crucial role in providing exceptional customer service to GP practices and insurance customers throughout the report request and retrieval process.
Customer Service Excellence:
Deliver outstanding customer service to GP practices and insurance customers, ensuring a smooth and efficient report request and retrieval process.
Collaboration:
Work closely with the Head of Insurance Managed Service, Support Team, and Adoption departments to ensure seamless operations.
Handle inbound emails and update the service dashboard to facilitate the timely return of medical reports.
Outbound Calls:
Engage in proactive telephone calls to assist customers (insurers or GP practices) with various tasks, including:
Guiding users through the services iGPR offers to GP practices.
Additional Tasks:
Perform other related tasks as needed to support the overall objectives of the service.
Phone Confidence:
Must be confident and proficient in handling outbound telephone calls, including chasing information and resolving queries.
Experience:
Previous experience working with NHS administration or GP practices is highly preferable.
Excellent verbal and written communication skills, with a strong focus on customer service.
If you are a motivated individual with a passion for delivering excellent customer service and have the necessary experience and skills, we encourage you to apply for this exciting opportunity.