Senior Client Service Solutions Manager

We are Legal & General Investment Management (LGIM), the asset-management arm of Legal & General Group. Our purpose is to create a better future through responsible investing. We strive to achieve this through a strong sense of partnership with our clients, working together to achieve positive long-term outcomes. We draw on industry-leading expertise to innovate constantly across public and private assets, index and active strategies. And we are a responsible investor, rising to the challenges of a rapidly changing world.We are truly international, present where our clients need us. Our teams around the world are highly dedicated, professional and collaborative and we draw strength from our diversity of talent. We are clear on what we stand for and our commitment to inclusivity anchors our behaviours. Job Description We’re recruiting for aSenior Client Service Solutions Managerto join us to oversee and act as an escalation point for the Client Service Support Team and be the primary contact within Global Client Service Operations (GCSO) for all other business areasWhat you'll be doing:Regularly reviewing the service provided to Client Teams and understanding of challenges faced, sharing output with GCSO management teamLeading the design for any changes to the operating modelReviewing and monitoring of thenon-vanilla models – ensuring fit for purpose and considering strategic solutionsRegularly reviewing the opportunity pipeline with stakeholdersOwning the assessment & design of complex elements of the onboarding journeyWorkingclosely with distribution to monitor best practice guides – ensuring tactical solutions are closely monitored and strategic solutions are being consideredActing as an escalation point across all the Client Teams for LGIM’s operational service issues and assist in overseeing the on-going suitability of the operational service of LGIM’s pooled and segregated institutional clients.Acting as Operations project lead/representative on operational and client service projects and steering groups working closely with Client Teams and other key stakeholdersMaintaining excellent working relationships around key business areas at all times and develop your ability to engage with senior management to represent client service interests / issuesDemonstratinga strong level of knowledge of LGIM products and operational platform and understanding of clients strategy and service requirements Qualifications Who we're looking for:Strong overall investment knowledge including and understanding of the different investment vehicle optionsKnowledge of current investment market and economic issuesExperience within the investment management industry including providing an exceptional level of client service and sales supportDemonstrable track record of dealing with external clients and building significant relationships with external contacts up to and including senior levelsExperience working within the pensions or insuranceindustry would be desirableGood negotiation, interpersonal and stakeholder management skillsWhatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:The opportunity to participate in our annual, performance-related bonus plan and valuable share schemesLife assurancePrivate medical insurance (permanent employees only)At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holidayCompetitive family leaveParticipate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrificeThere are the many discounts we offer – both for our own products and at a range of high street stores and onlineIn 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart Additional Information Legal & General is a leading financial services organisation, named Britain’s Most Admired Company
in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.We’re one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.If you’re open to find out more, we'd love to hear from you.There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions. And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.Here, your actions and ideas come to life in exciting and meaningful ways. Ours is a story of evolution, a journey we can go on together. Ours is a culture of trust and collaboration, genuinely caring about society and one another. At Legal & General, your story will be anything but familiar.We have an exciting new opportunity for a Frontend Developerto join our growing engineering team. The role holder willuse their software engineering skills and experience to build features, solve bLegal & General Insurance are undertaking a 5-year transformation program which will see many of its legacy applications re-written, re-factored and migrated from on-premise data centres to Cloud hostWe’re recruiting for twoFinancial Crime Analystto join us. We’re offering a competitive base salary and strong benefits package.What you'll be doing:Reviewing, identifying and assessing any business“The more we actively create opportunities like this, the more it will become ‘the way we do things around here”Imagine yourself stepping into a vibrant financial services landscape, where each day brings new opportunities for growth. That's precisely what you'll find in the UK.If you're familiar with Legal & General Investment Management, you know that our mission is to create a better future through responsible investing. Legal & General’s Jas Chahal shares what this means to her."Since I've been at Legal & General, it's been really reassuring to know I have the support of my colleagues."Find out what drew Ellie to Legal & General and what she's hoping to achieve in her career with usFormer apprentice Elinor champions the value of apprenticeships for anyone wanting to gain experience, upskill or change career to achieve their aspirationsI am not sure whether, when I was younger, I would have envisaged myself in the type of role I am doing now – working for a company like L&G.‘My mother has always been involved in volunteering, and I learnt from a young age the value of being able to help others in their time of need.’
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