Senior Client Service Manager

As our Senior Client Service Manager you will have responsibility for our top clients on their bespoke products and services provided by Equifax. You will be managing complex clients systems and queries in a high paced and demanding but rewarding environment. This role would suit someone who has excellent client management skills with experience of providing technical support and managing/ resolving data queries.
What you’ll do
Manage and develop positive relationships with our top 100 clients
Ensure end to end delivery and functionality of new and existing services meeting contracted service levels and quality standards
Work across the organization to document, monitor, measure and improve the services contracted to clients
Ensure follow up actions for audits are completed and owners have responded within agreed timelines
Completion of scheduled service review meetings
Creating and delivering bespoke client service reports
Ownership of client service improvement plans
Ensure client take-on is successful and client engagement is managed professionally
Providing business SME input
Supporting the Sales and business stakeholders
On call support for clients for service incidents and be flexible for needs of the business and workload
What experience you need
Client service and client relationship (B2B) management, handling multiple large corporate clients
Technical skills for incident and problem resolution
Managed data - resolutions, requests and reporting
Able to make independent decisions and actions within a variety of work streams
Able to influence and negotiate at senior and executive level
Understanding of data security, compliance and regulations
Manage customer complaints and difficult conversations
What could set you apart
Worked within a FCA regulated industry
Able to follow complex process
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