Senior Client Advisor [Fendi Harrods - Lrtw]

Poste
MISSION STATEMENT
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
Sales Performance
Engage in upselling, cross selling and multiple selling for all product categories; Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager; Provide customer feedback on products, especially newly launched products. Client Management
Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided; Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set; Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer. Store Operations
Perform store duties as assigned by team leaders and management; Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input. Stock Management
Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance); Support during Store stock take and cycle-counts. Store Maintenance
Maintain proper visual merchandising according to company guidelines;
Maintain a safe and clean store environment and implement daily housekeeping duties; You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profil
Minimum 5 years' experience in Retail Fashion industry with at least 2 in Luxury Sale; Bachelor's Degree or equivalent is preferred; Manages his/ her image standards on a high level; Strong selling and communication skills are necessary; Excellent relationships skills, self-reliant, friendly and patient; Organization, professionalism, self-confidence; Strong customer service skills; Computer skills and Retail management system knowledge; Goal oriented approach, multitasking; Strong knowledge and/or interest for fashion/luxury industry; Fluent English, knowledge of second language is a plus.
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