Senior Claims Manager

Senior Claims Manager
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Salary: Agenda for Change, band 8a (£50,952.00 - £57,349.00)
Location: NHS Resolution’s Leeds offices – hybrid working or fully remote
Contract: Permanent
Closing date: 31 May 2024 at 23:59pm
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests .
This role offers flexible working with a possibility to work fully remotely or in a hybrid or fully office-based setting from our Leeds Offices at 7 & 8 Wellington Place, Leeds, LS1 4AP.
To apply please provide us with your CV listing detailed work history and job responsibilities. The CV should cover exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date.
The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills. Having talented claims managers as part of the workforce is a key component to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.
About NHS Resolution:
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.
Join NHS Resolution and be part of the wider NHS family.
We are a unique organisation that provides expertise to the NHS on resolving concerns and disputes fairly.
We share learning for improvement and preserving resources for patient care.
NHS Resolution is made up of staff from all walks of life which enriches the work we do. We embody our organisational PEER values:
Professional
We are dedicated to providing a professional, high quality service, working flexibly to find effective and efficient solutions.
Expert
We bring unique skills, knowledge, and expertise to everything we do.
Ethical
We are committed to acting with honesty, integrity, and fairness.
Respectful
​​​​​​​We treat people with consideration and respect and encourage supportive collaborative and inclusive team working.
To aid our values we have well established networks for staff on diversity, disability, LGBTQ+ and sustainability. We also hold a level 3 award in the Disability Confidence Scheme and a Gold accreditation in Investors in People. Find out what our staff say about working at NHS Resolution – visit our LinkedIn page
The opportunity:
We have an exciting opportunity for a Senior Case Manager to join the Claims Management function on a permanent basis.
The Senior Case Manager is a highly experienced and adaptable professional responsible for managing a caseload of complex and highly complex claims. With a deep understanding of case management principles and best practices, you will ensure efficient and effective resolution of cases while maintaining a client-centered approach. As a senior member of the team you are expected to work closely with the Team Leaders and other department members to ensure the highest possible standard of claims settlement and claims cost containment
What you’ll be doing:
Triaging new claims to include the setting of initial reserves and providing guidance on early case strategy and the appropriate pathway for future management i.e. settlement or investigation.
Acting as a technical expert within the team, reviewing and dealing with complex, contentious and sensitive issues
Assisting in examining trends/potential issues/risk alerts
Identifying and addressing development needs, providing guidance, one to one training, coaching and mentoring team members and secondees.
Working with the Team Leader to implement and direct the strategy and improvement plans
Acting as member liaison
Acting as main referral point for queries
What you’ll bring:
Experience of handling complex and highly complex personal injury/clinical negligence claims to a successful conclusion and experience of successfully managing a complex caseload while successfully achieving set targets
Personal injury or clinical negligence claims handling experience or equivalent knowledge and skills or post graduate qualification
Knowledge of current law and statuses
Ability to work as a team member and collaboratively with other teams
Exceptional customer focus and awareness
Ability to focus on continuous service improvement and innovation
Ability to build and maintain relationships with internal and external stakeholders
Excellent written and oral communication skills
Highly developed negotiation skills with the ability to be authoritative and persuasive
Outstanding interpersonal, skills requiring diplomacy and professionalism
Ability to manage several priorities at the same time
Ability to work under pressure and to tight and immovable deadlines
Ability to coach, mentor and develop others
What we offer in return:
Competitive salary and benefits package.
Opportunities for career growth and development.
Collaborative and innovative work environment.
Work in a progressive environment towards data-driven strategies.
A commitment to diversity, equality, and inclusion.
Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
24 hours employee assistance programme from Health Assured (EAP)
Eye care vouchers for SpecSavers.
Health service discounts.
Blue Light card, a discount service for the emergency services and the NHS.
Cycle to work scheme.
Season ticket loan scheme.
Additional information:
A candidate pack with more information on the role, team and organisation is available on request via email:
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Closing date: 31 May 2024 at 23:59pm
We reserve the right to close the advertisement early, should we receive sufficient applications.
***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.
We want all our candidates to flourish when interviewing with NHS Resolution. If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible. Please contact #####
We sincerely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to NHS Resolution are invaluable. We want you to have the opportunity to develop your abilities, and to pioneer and develop in areas which you are passionate about. Please check out our LinkedIn ‘Life’ page, highlighting our accomplishments, employees, and company culture.