Senior Claims Adjuster

Company Great Lakes Insurance SE Location London, United Kingdom
Our Purpose
Together, we engage with everything we have and are, to help humankind act braver and better.
About Great Lakes Insurance
As specialty provider of primary insurance services in the UK, Great Lakes Insurance SE, UK Branch is a substantial part of our parent, Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE currently operates from its Head Quarter in Munich, and via branch offices in UK, Switzerland, Italy and Australia.
Key Responsibilities
Verify and settle claims for the Large Single Risks – Engineering and Construction team
Investigate and negotiate claims as required
Influence the handling and settlement of claims by insurer and insured clients
Check case reserves and ensure adequate provision is made for outstanding liabilities
Build and maintain relationships with brokers, cedants and clients
Conduct client visits, audit and due diligence where required
Identify and analyse legal, political and market developments. Report those developments and their potential impact on the business to relevant stakeholders
Provide feedback to underwriters from a claims perspective
Build and maintain reputation as technical experts and market leaders on casualty claims related issues
Provide technical and operational support to your Claims Manager.
Where the loss affects the Reinsurance arrangement liaise with Munich Re in line with the contractual claims related issues
Provide updates to Claims Management on a regular basis of all material developments and assist in the production of Board Reports.
General Duties and Tasks
Handle claims in line with set authorities, operating standards and procedures
Use the market and internal systems to process claims advices and settlements on a timely basis
On reinsurance business, support clients in the handling of high value or contentious claims
On insurance business investigate and negotiate settlement of claims, liaising with co-insurers and experts and providing direction where appropriate
Conduct client meetings to discuss and influence the direction of large or contentious cases
Assess and calculate case reserves. Where necessary, persuade clients to hold higher reserves, or set IBNER in line with Munich Re General Guidelines
Attend conferences with Counsel, trials and mediations as deemed appropriate and successfully communicate the Company’s views and opinions
Organise and conduct audits and due diligence and report findings. Participate in preparatory or follow up discussions as required
Provide underwriters with feedback from a claims perspective to assist in underwriting and pricing of business
Represent and advance the interests of the Company at market meetings
Support marketing of the Company through contribution to articles, research and client events
Support Wordings Specialist in analysis and revision of wordings
Make sure reporting criteria to Munich is in line with the agreement and all cases referred to Munich in line with the Reinsurance Agreement
Provide reports and feedback for the Senior Manager on all material developments
Directs work – you provide direction and delegate to others, empowering and trusting others to get the work done.
Ensures accountability – you hold yourself and others accountable to take responsibility and meet commitments, creating a culture where people own their decisions and action
Strategic mindset – you look, plan and move into the future with clear intentions and purposeful actions, and make decisions today that will lead the business towards its future objectives.
Managing complexity – you make sense of complex and sometimes contradictory information to effectively solve problems, learning and sharing along the way.
Being resilient – setbacks are unavoidable, however you recover quickly, learn and move forward with courage and commitment.
Develops talent – you develop the team to meet both their career goals and organisational goals, promoting a diverse and inclusive workforce.
Key Skills & Experience
At least 10 years experience in both direct and reinsurance business controlling medium – high value claims
A high level of technical expertise
Experience of technical referral
Able to analyse and set reserves
Able to manage and organise a caseload of work independently
Can work effectively as a member of a team and provide support to colleagues
Able to build and maintain professional relationships
Able to contribute to discussions on strategy and developing issues
Ability to motivate and direct a team to meet targets
Microsoft Office
Experience of operational management
Knowledge of regulatory requirements
Languages
Qualifications and Educational Requirements
Educated to degree level or equivalent
Thought Leaders
You are seen as an expert in your field and will be the ‘go to’ person for your area of specialism within Munich Re.
You will be seen as a role model/mentor to others – finding opportunities to share your knowledge with others.
You demonstrate and role model inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture as well.
You treat everyone fairly and with respect
You will be rewarded with a great compensation package, on target bonus, 25 days annual leave with the option to purchase more along with private medical insurance and employers' contributory pension of 10%
About us
You will work in an environment where we think big: Change and culture are continuously role-modelled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning
You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders
We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn
You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working using digitalisation to deliver solutions
We lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged
Munich Re is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees
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