Senior Business Travel Consultant

Now boarding: Your career in travel is ready for take-off.
At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.
About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk
THE ROLE
Conduct business in an efficient and professional manner whilst adhering to company procedures and guidelines, you will work closely with the Team Manager as required to support the business objectives.
SKILLS REQUIRED
• Team player, resilient and adaptable with the ability to remain calm and patient
• Proven attention to detail and quality standards
• Extensive industry experience in all areas of the reservation process
• Fully confident in all aspects of the GDS
• Sound, proven SABRE/ GALILEO GDS skills with an excellent understanding of fares and ticketing
• Ability to turnaround fare recalculations and ticket re issues quickly
• Able to work independently and use own initiative to resolve problems and find a solution
• Highly organised, ability to plan, prioritise and multi-task under pressure
• Strong communication skills demonstrating a pro-active response to client servicing at all times
• Interpersonal skills.
• Adept using Microsoft Office Software
EXPERIENCE AND QUALIFICATIONS
• Proven advanced industry experience in all areas of travel management operations is essential
• Sound, proven SABRE skills with the ability to manage multiple reservations and PCC’s
• Excellent understanding of fares and ticketing ideally to BA1/2 level or equivalent
• Extensive industry experience in all areas of the reservation process
Required of all CTM Positions
Embrace CTM’s core values of Exceed to Service, Innovate to Generate, Trust to Succeed, Empowered to Achieve, Collaborate to Perform, Recognize to Reward, Play to Win.
Professional, collaborative, and supportive interaction with employees, clients, suppliers, and vendors.
Work independently and as part of a team.
Professional written and verbal communication.
Meet deadlines, handle, and prioritize simultaneous requests.
Creative and analytical thinking with strong problem-solving and consultative skills.
Demonstrates calm under pressure – is a proactive contributor and eager to learn.
Proficiency in Microsoft Office Suite.
Basic math.
Read and interpret information.
Attention to detail.
Regular and reliable attendance.