Senior Business Analyst (f/m/d)

on the road, hybrid work, London, United KingdomThe measure of success for the Senior Business Analyst role is a well-functioning analysis process that delivers quality Epics and Stories on time.ImmediatelyLocationon the road, hybrid work, London, United KingdomEntry LevelProfessionalJoin KPSWant to join us on our journey?You'll be experienced in...Significant experience as a Business Analyst, working on eCommerce, Omnichannel Retail, Wholesale or CX projects (B2C/B2B)Exposure to all aspects of eCommerce, including products, pricing, content, search, promotions, order creation, order management, customer service, etc.Excellent understanding of digital/eCommerce technologies and CX/UX principlesProven experience working in an Agile methodology environment (e.g. SCRUM, DSDM, Lean/Kanban)Practical knowledge and experience of the Atlassian software suite (JIRA & Confluence)Confident and experienced facilitating client-facing workshop of up to 15 people, including senior managersBroad experience using modelling techniques designed for business and systems’ analysis e.g. use case diagrams, process/flow diagrams, UML (class, sequence diagrams)Proficient user of MS Office and Google DocsExperience of the whole solution development lifecycle – discovery to service transitionExperience working with the SAP C/4 Suite e.g. Commerce Cloud / Hybris, Marketing Cloud, Customer Data Cloud (highly desirable)Experience facilitating or supporting discovery workshops with new clients (highly desirable)Your day will look like.....Analyse business and system requirements for client-facing eCommerce, Omnichannel Retail or Wholesale projects (B2C/B2B)Elicit and elaborate requirements via client interviews, meetings, workshops, etc.Evaluate & propose business process design and documentation, based on software platform capabilitiesCreate business models, workflows and other diagrams to aid the understanding of a client’s requirementsDocument requirements, usually as Epics and User Stories in JIRAAnalyse, document and validate the client’s acceptance criteria for each requirement, utilising a Behaviour-Driven Development (BDD) approachPlayback elaborated requirements and User Stories to the client for sign-offHandover elaborated requirements to the development teams, further supporting them by providing clarifications during active SprintsProduce concise and accurate functional documentation to support the client’s learningProactively build trusting and positive relationships with client stakeholdersManage the client expectations regarding scope and requirementsCreate and execute test scripts for functional features and system integrationsSupport the triage, recreation and root cause analysis for defects found during testingProvide initial system training to the client team, and occasionally end usersSupport pre-and post-implementation activities and basic application supportConduct stakeholder analysis and interviews with key client stakeholdersEstimate business analysis activities and assisting the project manager with the scheduling and sequencing of business analysis deliverablesAct as the primary point of contact for the client regarding the business analysis processes and their functional and non-functional needs for the software solutionThe Senior E-commerce Consultant will provide presales, project definition (discovery) and ongoing CX consultancy services to existing and potential new clients.location: United Kingdomentry level: ProfessionalCustomer ExperienceThe Senior Digital Project Manager drives e-projects through from initial concept to delivery.location: on the road, hybrid work, London, United Kingdomentry level: ProfessionalCustomer ExperienceThe Digital Project Manager drives e-projects through from initial concept to delivery.location: United Kingdomentry level: ProfessionalSoftware Development, Customer ExperienceSenior SAP Commerce Backend Developer (f/m/d)As a Senior SAP Commerce Backend Developer you will work on SAP commerce projects and on new implementations in interdisciplinary teams.location: on the road, hybrid work, London, United Kingdomentry level: ProfessionalSoftware Development, Customer ExperienceSenior Frontend Developer (f/m/d)As a Senior Frontend Developer you will work on SAP commerce projects and on new implementations in interdisciplinary teams.location: on the road, hybrid work, London, United Kingdom
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