Senior Billing Adviser

Job Description
IntroductionAn exciting opportunity has become available for an experienced administrator to join a successful energy company based in North Liverpool. We are an expanding, fast-paced, dynamic company with a big presence in our market. We have a family company feel and value our people.You will be working within the billing team producing monthly bills, analysing meter data and associated duties.About YouYou are confident, self-motivated, willing to learn and have a desire to succeed. As the role involves contacting our customers and liaising with clients, you will have good communication skills, be calm and professional and able to communicate effectively at all levels both verbally and in writing.You possess strong problem-solving skills, have excellent attention to detail, a positive attitude and can thrive in a fast-changing environment.Responsibilities and duties will include
Accessing meter reading systems and downloading data
Analysis of meter readings and consumption
Preparing and generating bill runs
Data collation for efficiency monitoring
Schedule monitoring and review
Contact customers to arrange engineer visits
Any other ad-hoc duties as identified
The ideal candidate will haveEssential:
Competent IT Skills including Microsoft Word & Excel
Strong problem-solving skills and attention to detail
Excellent communication skills
Good time management with ability to prioritise workload and work well under pressure
Ability to work from own initiative, independently and as part of a team
Desirable Experience:
Working in a customer facing or customer services role
Working with domestic and business customers
Utility or billing
Senior or team leader position
Education & QualificationsMinimum of GCSE (or equivalent) in Mathematics and English
Salary and benefits
Salary between £22,000 and £25,000
35 hour working week Monday to Friday between 8am and 6 pm
Modern office environment
Great transportation links and local parking
Vibrant local shops and amenities
Onsite staff facilities with complimentary tea & coffee
Company social events
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