Senior Aftercare Advisor

Our client is rapidly growing and has created a new role of Senior Aftercare Advisor to contribute to the further development of the Aftercare team and their clients experience. Working closely with the Aftercare Manager, you'll ensure smooth property handovers and proactively manage any defects during the liability period.
Your responsibilities will span from coordinating aftercare processes to conducting on-site inspections as a trusted representative of our esteemed company.
Your Responsibilities Will Include:
Protecting our brand through excellent client interactions and issue resolution.
Adapting to dual responsibilities of office work and on-site interactions across Greater London
Scheduling repair work and effectively communicating with residents.
Building strong rapport with clients and estate agents to ensure positive feedback
Utilizing defect reporting systems efficiently and maintaining detailed records
Providing administrative support and assisting with managerial duties as needed
Reactively coordinating engineers for immediate work and managing defect remedials
Collaborating with internal departments to improve service delivery and KPIs
Serving as a point of contact for customer inquiries and maintenance updates
Delivering training to clients on our systems and assisting in future employee training