Senior Administrator

Background
To provide a broad-spectrum of general administrative support to a range of services
across the council.
To support the role of Deputy Business Support Manager and Business Support Manager
and act as a point of escalation for queries relative to the administrative functions from
staff and service users, internal and external customers.
To provide a comprehensive business support service to the Service Management Team
and to assist the Social Work and Business Support Managers to maintain and improve
administrative processes.
To develop and maintain good working relationships with teams within Children’s Social
Care, Adult Services other Council departments, outside agencies and children, young
people, parents/carers and residents referred to council services.
Responsibilities
To supervise the day to day work allocation of the Business Support Officers ensuring
the smooth running and delivery of administrative activities, as required.
Management of business support staff, conducting quality conversations and contributing
to the annual review of performance, as required.
To support the duties of the business support team working within a framework and in
accordance with statutory duties, ensuring procedures and deadlines are adhered to.
In depth knowledge of the safeguarding and legislative processes supported by the
Business Support Service with responsibility for promoting and safeguarding the welfare
of service users and residents.
To work in accordance with safeguarding and security procedures relative to the service
area and promote the procedures to those who come in contact with the Business
Support Service.
To provide a comprehensive service supporting complex statutory and corporate
meetings and decision-making processes in accordance with the service and
departmental needs.
Assist in the collation and submission of responses to requests for information in relation
to; freedom of information requests, subject access requests, members’ enquiries and
complaints at all stages including the Ombudsman as required by the role.
Allocating and logging correspondence, updating templates, and circulating training
material.
To effectively respond to and resolve, in a timely and courteous manner, to a wide range
of queries, including confidential and sensitive issues from members of the public,
professionals, members, government officials and staff of other agencies and elsewhere
in the authority in line with the council’s customer care standard.
Provide a responsive reception service ensuring all duties and responsibilities relevant to
the role are performed in line with the council’s customer care standard, as required.
To assist in the delivery of projects under the guidance of the Business Support
Management Team.
To support the team and wider Business Support Service to ensure continuity of service
delivery, working flexibly to meet changing needs and demands.
Pay rate: £26.96 per hour umbrella
Three to six months contract with view to extend or make permanent
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