Senior Account Manager

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.How you’ll make an impactAs a Senior Account Manager (SAM), you are responsible for managing, developing and growing large and mid-tier Accounting Partners by helping them to develop and execute a digital strategy. The overall aim is to support their continual success in migrating clients on to the Xero platform. This is a field based role requiring extensive appointment making, meeting management and travel around your allocated territory. You’ll form great relationships with your Accounting Partners and also work closely with your Senior Account Management colleagues to make sure that you and your colleagues are working in the best way to support Xero’s success overall.We are looking for Senior Account Manager to cover both Norfolk and North London area. What you’ll doManage the sales and account management relationships with large and mid-tier accounting partnersDrive customer numbers up and achieve monthly targetsDrive online strategy deep within the practiceDevelop project plans to support migration to XeroDeliver Xero partner eventsEnsure that a formal Partner engagement plan is developed for each partnerManage the recruitment, education and growth of your partner baseEnsure Partners and and other employees within the Practice attend introductory webinars, events & certification trainingEducate Partners on all partner resources availableMonitor all existing Partners as they progress through the sales cycle.Update our CRM system (Salesforce) with all client communications including calls, emails and meetingsMaintain and update our CRM system of all practice staff and contact detailsRespond in a timely manner to all Partner enquiriesEngage in a call cycle (a minimum of every 8 weeks) with all allocated partnersDrive attendance at Xero sales events and Partner ForumsWork closely with Partner Services to deliver the business planWhat you’ll bring with youProven experience in field salesFlexibility to travel within allocated territory as well as outside of territory, if requiredProven track of sales performance and achieving KPI'sExperience/Knowledge of the workings of an accounting practice is desirableAn interest and intrigue in the emerging online accounting market and FintechLoads of initiative and ability to work autonomouslyOutstanding communication and presentation skills and an enthusiasm for building strong relationshipsAbility to create a quick and strong rapport with partnersAttention to detail and follow-upProcess driven and takes ownershipWhy Xero?Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
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