Senior Account Manager

Salary:
£41,000 (OTE of £70-80k, based on one million pounds of revenue
Discover a fulfilling role as a Sales Administrator with Keith Prowse, where you'll play a dynamic role taking centre stage, providing invaluable support to our Key Account team across a spectrum of administrative functions.Your daily interactions with hospitality bookers will be the heartbeat of our operations, as you play a pivotal role in not only maintaining but elevating these key relationships. Your commitment to delivering unparalleled customer service will be the secret ingredient that distinguishes Keith Prowse as the go-to choice for premium hospitality experiences.If you're ready to bring your administrative prowess to a team that thrives on excellence, innovation, and client satisfaction, seize this opportunity to be a crucial part of our success story. Join us at Keith Prowse and be instrumental in shaping unforgettable moments for our clients.You'll be:Supporting Account Managers with Flair:Collaborate closely with our dynamic Account Managers, lending your support with finesse by:Swiftly managing messages and forwarding crucial information to the relevant stakeholders.Skillfully registering customers through both phone and email interactions.Maintaining meticulous and detailed client records within our advanced CRM system.Efficiently inputting bookings into customer reservation systems to streamline the process.Crafting insightful customer reports that provide valuable insights.Taking ownership of the invoice process, ensuring smooth financial transactions.Regularly updating and enhancing our sales tools to keep our team at the forefront of efficiency.Elevating Customer Experience with the Event & Commercial Teams:Champion fantastic customer service in collaboration with our Event & Commercial teams, taking charge of:Post-sale and pre-event liaison, covering itineraries, menus, FAQs, and more.Ensuring accuracy in content on our customers' websites for a seamless online experience.Mastering Facilities Management with Finesse:Demonstrate your prowess in facilities management by overseeing:Creating and publishing events on reservation systems for optimal visibility.Diligently updating sales reports to keep everyone in the loop.Handling inquiries and efficiently distributing event information.Processing new bookings, amendments, and cancellations with precision.Distributing e-tickets via The O2 ticketing platform for seamless access.Managing all event catering requirements to guarantee a delightful experience.Coordinating Last-Minute Ticket Offers for suite holders, including pricing, client liaisons, and bookings processing.Crafting and editing pre-event communications to build anticipation.Actively participating in tastings and shaping catering offerings for suite holders.You'll have:Proficiency in Microsoft Office tools, including Word and Excel.Exceptional communication skills and an unwavering attention to detail.Previous administration experience that showcases your organisational prowess.You’ll receive:Learning and development opportunities for growth within the business and wider Compass Group.Free meals twice a week, breakfast items, fresh fruit / tea & coffee.Holiday starts at 23 days (+bank holiday rising to 25 days), birthday off on us, plus holiday buy back scheme to purchase up to an additional 10 days of annual leave.Access to Medicash private medical insurance individual + up tp 4 dependents.Aviva Digicare Workplace access for you and spouse - including an annual health check.Internal reward and recognition scheme.Perks at Work platform with 1000’s of discounts - up to 50% off cinema tickets and employee only discounts.Corporate gym membership with 30% off monthly price (Virgin Active Twickenham)Flexi working allowing you to manage your own hours, alongside hybrid working.
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