Senior Account Manager

Due to continued growth and success, DBM (Coventry) Ltd, is seeking to recruit a full-time Senior Account Manager, based at our direct mail, print management and fulfilment service centre, Coventry CV6.The successful applicant will be a customer focused, professional individual, preferably with previous experience in the Print industry, with emphasis on print and direct mail. Either working directly with a printer or involved in Print Management / Procurement, who is able to complete the following duties, with speed and precision:Key Responsibilities:· Build and maintain strong client relationships with multiple stakeholders, to include key client representatives, business end users, designers, suppliers, production and operations teams.· To ensure all telephone calls / emails are answered timely and in a professional manner, acting as a focal and information source for general / bespoke print management enquiries.· To prepare and supply clients with written quotations for general / bespoke print management requirements, in line with company policy.· To liaise with designers and suppliers to create bespoke artwork / products, for client sign-off.· To process general and bespoke print management official orders in a timely manner, in line with company policy.· To track client orders, ensuring they are delivered within agreed timeframes, and client promptly informed of any anticipated delays.· To ensure client concerns (for example, damaged delivery complaints) are dealt with both effectively and timely and communicated accordingly.· To manage online ordering system including enquiries made by phone/email, also to update the master order sheet, warehouse fulfilment sheets and purchase any stock required.· To handle any packaging requirements for the business and ensure stock levels are maintained.Experience, Knowledge and Skills· A minimum of three years Account Management experience with previous experience in the Print industry either working directly with a Printer or involved in Print Management / ProcurementKey Personal Characteristics:· Quality - Desire to deliver quality outputs, with clear client focus. Ability to read and follow instructions accurately and consistently and to follow company quality procedures and checks.· Attention to detail - Eye for detail and ability to spot potential problems before they occur. Complete work without need for checking and to deadlines, strive for high standards.· Attitude - Enthusiastic, highly motivated, good work ethic, flexibility to tasks, desire to learn, accept ownership and responsibility within given levels.· Communication - Excellent communication and problem solving skills, ability to liaise with and communicate instructions and requirements to team members.· Teamwork - Highly enthusiastic team player, with positive team attitude. Resilient with the ability to work under pressure. Exceptional time keeping.· Data Security - Strong commitment to treat all client data as strictly confidential.· Technical - Good all round MS office capability with emphasis on Microsoft Excel. Experience of mail merge and working with pdf artwork advantageous.· Education/qualifications - Good level of literacy and numeracy.· Self-Management, Organisational and Project Management skills.In return we offer:· The fantastic opportunity to work in a fast-growing, successful, Print Management, Direct Mailing and Fulfilment service centre alongside a fun, friendly and talented team, that take pride in delivering great results.· Competitive salary, subject to qualifications, experience and working knowledge.· Auto enrolment pension scheme.· Branded company uniform (optional) and ongoing training and personal development.Job Type: Full-timeSalary: From £35,000.00 per yearBenefits:Company carCompany pensionFree parkingOn-site parkingSchedule:Monday to FridayEducation:GCSE or equivalent (preferred)Experience:Account management: 3 years (required)sales: 1 year (preferred)Work authorisation:United Kingdom (required)Work Location: In person
#J-18808-Ljbffr