Second Line Support Engineer

Job Description
Job Title:
2nd Line Support Engineer
Industry:
Public Sector
Salary:
£35,000 - £38,000
Location:
Hybrid/London
The Role:
Resolve desktop, laptop and mobile associated incidents, provider requests and issues in a well timed and efficient way in step with Business requirements
Create and preserve desktop, pc and mobile technical assist documentation in which required
Employ suitable maintenance, assist and incident control techniques and processes to assist and preserve AV equipment, and to research and solve AV equipment-associated incidents.
Complete every day tests on structures and solve any troubles previous to the museum opening
Employ excellent exercise techniques and processes to assist and preserve desktops, laptops and cell devices, and to research and solve desktop, pc and cell tool associated incidents
Build desktops, laptops and pills as in keeping with the techniques and standards
Adhere to all IT protection guidelines and techniques
Liaise with third celebration IT suppliers/companies to make certain desktop, pc and cell tool incidents and issues are resolved in a well timed and expert way
Provide well timed verbal exchange to customers at the popularity in their provider requests and incidents
Run on webweb page Lectures, Events, meetings, and workshops for inner and outside stakeholders, each in my opinion and with different Technology group members.
Undertake information control sports: identifying, controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid.
Participate in Problem Management, Major Incident and Disaster Recovery sports as required
Skills Needed:
Previous experience in a similar role/ 2nd Line Support
Experience supporting Mac and Windows operating systems on desktops and laptops, peripheral commissioning and setup
Active Directory and Microsoft 365 support
Support and set-up of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment
ITIL Foundation qualification (v3 or v4)
Strong understanding of ITIL service management processes
Experience using an ITSM ticket management system
Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needs’.