Scheme Officer

Are you a caring person with a natural ability to put people at ease, develop relationships and ensure the highest level of customer care? If so, you belong at Bromford!Being an Independent Living Scheme Officer is a challenging but hugely rewarding role empowering our customers to thrive in their homes. You'll have regular customer contact, complete annual independent living reviews, manage communal repairs and be responsible for H&S checks on site.The right person will be compassionate and patient and have a real understanding for the needs of older people. You will need to be visible to customers, visiting sites regularly, so it will require a good amount of travelling, but developing those relationships and providing that essential point of contact for our older residents makes such a difference.This role is permanent, full time and subject to an enhanced DBS and Adult Barred List Check. You'll support customers in Filton, Little Stoke and Patchway and the surrounding areas. A full UK driving licence as some travel is required.You will be someone who: You're curious and don't shy away from having difficult conversations You're tenacious and resilient - doing what it takes to achieve the right outcome You have a track record of being self-motivated, flexible and able to manage your own workload You have a reputation for first rate influencing, negotiating and relationship building skills. Has experience of working with older people, in a customer focused environment Has experience of understanding and working within policies, procedures, and code of conductThe closing date is Thursday 16 May with interviews taking place Thursday 23 May.
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