Scheme Manager

A scheme managers job is varied and no two days are the same! Youll support our residents in Crowborough at our retirement housing schemes.
We are proudly not for profit and providing housing for older people is at the heart of what we do.
About You
You re a people person with a can-do attitude. Youll use your initiative to support residents and signpost them to key services and agencies. Youll have good attention to detail and good knowledge of health, housing and social issues, with previous housing experience. You ll be able to identify the needs of individuals, be empathic and make sure our sheltered schemes are safe and secure. A keen listener youll put residents at the heart of everything you do.
Your Rewards
25 days' annual leave?(plus bank Holidays)
Contributory pensions scheme, with employer contributions
Dedicated Employee Assistance Program me ?providing?confidential support and advice
Refer a Friend bonusscheme
Discounts on shopping, holidays, phones, technology and more via our Brighter Benefits platform
Responsibilities include:
Dealing with day to day enquires relating to the schemes
Supporting residents to live independently and working with external agencies to make sure residents get access to the right services.
Ensuring the scheme is safe and all health and safety checks are carried out in line with policies and procedures.
Monitoring budgets and service charge accounts and making sure residents homes are well maintained and repairs completed to a high standard.
Taking ownership and fully investigating any complaints received including anti social behaviour.
Monitoring cleaning, gardening and other contractors' performance when on site, ensuring that works are completed to a satisfactory standard
Letting properties and making sure new residents feel welcomed
Connecting with residents, to encourage inclusion in social events
Candidate Requirements At least two years Housing experience in a similar or related field (essential)
A good knowledge of health and social issues that may affect our residents
Good computer skills
Ability to deal with challenging and emergency situations in a calm manner
Excellent?customer service and communication skills
Due to the locations of some of Sussex Housing & Care's schemes it is necessarythat the post holder is able to drive and has anaccess to their own vehicle for work purposes
Location: NevillCourt / NevillClose & The Rowans, Crowborough, TN6 1UW
Hours: 35 Hours per week (Monday - Friday)
To apply for this role please email your CV together with a covering letter totell us howyoumeet the specfication of this role and why dowant the role.
CV and covering letter or completed application form please email to us by 15th June.
Please note that we may close the advert as soon as we receive sufficient volume of suitable applications.

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