Scheduling / Work Management Administrator

Scheduling / Work Management Administrators needed£12.11 per hourOngoing Temporary ContractMUST BE AVAILABLE TO START ASAP!!Working Hours: Monday to Friday, 8am-4pm & 9.30am-5.30pmWe are currently recruiting for 3 x Work Management Administrators for our busy client based in Milton Keynes. These roles will be on an ongoing temporary basis.The Role:
* Ensure work is scheduled in the most effective and efficient way for the business and customers
* Support the other departments in dealing with customer queries regarding scheduling
* Manage and understand the expectations of the customer and to ensure service lines are adhered toMain Responsibilities:
* Ensure all work is completed within customer SLA's and internally agreed targets
* Work closely with the Field workers to ensure the balance between quality and quantity of work is achieved in the most efficient way
* Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets
* Provide support to your colleagues on complex queries by sharing skills and knowledge
* Working closely with other teams to ensure that customers receive a high quality service and that both internal and external service levels are met.
* Document and assist in the resolution of customer complaints, escalating where necessary
* Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement
* Take full ownership of issues, and to ensure timely, effective resolution
* Prioritise and manage your workload to team and industry timescalesEssential Skills & Experience:
* Previous customer service experience / experience in a contact centre
* Ideally experience making outbound calls or handling calls
* Experience of working within a target based environment
* Customer focused; is able to identify and respond to customer's needs
* Able to work in a complex environment with conflicting demands
* Anticipates issues and is pro-active in dealing with them
* Can manage own time to meet daily requirements
* Flexible, willing and able to cope with change with the ability to work under pressure
* Positive and enthusiastic with a can do attitude
* Conscientious, accurate and diligent
* Good level of Microsoft office packages (Excel, Word, etc)
* A high level of computer and system literacy (able to use multiple systems to complete a process)Please apply now with your CV to be considered for this opportunity or give Somnium Recruitment a call
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