Scheduling Team Leader

We are currently working with a Construction & Property Services Company based in Gloucester. The company are looking to for an experienced Scheduling Team Leader to lead the Customer Service team. With this role there is a benefit of flexible work opportunities and on-site parking. If you are an experienced Customer Service Manager, Senior Scheduler or Customer Contact Team Leader this role may be for you.Scheduling Team LeaderSalary: £26,000 - £31,000Working Hours: Monday - FridayLocation: GloucesterAs Scheduling Team Leader you will be working on the Contract Support Team assisting with:Identify trends by managing complaints and develop improvements of service providedMonitor KPI data to ensure a continuous improvement of service, challenging KPIs where neededSorting PO's & invoices, ordering parts where requiredGeneral administration dutiesMaintain a high level of customer service, escalating matters when requiredScheduling work and regularly liaising with operatives, ensuring diaries are maintained with accurate informationMain point of contact for customers dealing with queries and complaintsTo be successful in this Scheduling Team Leader role you will need to:Have experience within Social Housing or ConstructionPrevious leadership/managerial experienceHave great communication, customer service and organisational skillsThe benefits of this Scheduling Team Leader role are:Collaborative work environmentFlexible work opportunitiesOn-site free parkingCompany PensionIf you would like the sound of this Scheduling Team Leader role please apply here or send your CV to Kyrie.Samuels @ (url removed) or call (phone number removed)
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