Scheduler / Helpdesk Operator (Worthing)

SCHEDULER / HELP DESK OPERATOR

Carbon60 are looking to hire a Scheduler / Helpdesk Operator to work for a national facilities management company based in Worthing.
ROLE: Scheduler / Helpdesk Operator
SALARY: �28,500 per annum
JOB TYPE: ongoing
LOCATION: Worthing (BN13)
HOURS: full time, Monday to Friday, office based.
THE ROLE:

• Raising reactive work orders from emails and calls received from the client.
• Prioritising urgent jobs that are logged.
• Dispatching jobs to engineer's PDA or raising purchase order to subcontractor.
• Booking in reactive works with subcontractors and ensuring we have necessary paperwork.
• Chasing engineers and subcontractors to ensure work orders are completed within SLA.
• Running reports on CAFM systems.
• Managing daily jeopardy reports to avoid KPI deductions.

THE SUCCESSFUL CANDIDATE:

• Experience in managing a workload via CAFM system would be desirable.
• Proficient in all MS Office programmes.
• Have previous experience of working on a helpdesk/Call centre role in a facilities. management environment.
• Excellent communication, dealing with all levels of management, customers and suppliers both internal and external.
• Good communication and customer service skills.

Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.