Scheduler and Customer Service Administrator

Are you adept at managing change in a fast paced environment?
Do you have the attention to detail to become a logistics scheduler?
Are you organised, work well under pressure, and love the buzz of a busy and multi-tasking role?
We are looking for a dynamic, enthusiastic, experienced administrator that will join an office based team located in Bridgwater.
This individual will be responsible for scheduling engineers jobs. Scheduling/Planning experience are desirable however we will be open to consider candidate without that experience that are willing to learn and be trained.
About the Role
My Client is a highly successful and expanding industry leader, dedicated to delivering high quality, Fire Safety compliance and customer service into a wide variety of businesses sectors.
They are currently seeking talented people to join their experienced Office Team to assist in the smooth running of the logistics and admin involved in getting engineers to appointments in an efficient and timely manner and ensuring customer satisfaction throughout the process.
Responsibilities
Job Description
The role will entail effectively creating, planning, and managing the daily work
schedules for a team of remote Service Technicians located through the UK.
Ensuring that SLA’s and Customer requirements are met and ensuring the
Company’s objectives are fulfilled.
You will be supporting Customer Service, Engineering, Invoicing and Quotes to
achieve the optimum performance for the Company and will be required to
develop and sustain good relationships with Customers and Technicians to
ensure full utilisation and productivity of the field team along with outstanding
Customer Service to the Client.
Duties include but are not limited to:
Scheduling of Service Technician’s workload using logic and company software including:
Schedule and book where required all reactive and planned works to appropriate Technician, paying particular attention to Customer and
Technician locations, expertise, qualifications and response targets,
Ensuring the Technicians Day is optimised to drive maximum productivity.
Ensure jobs are complete within timelines or escalating as appropriate.
Monitor Technician’s travel, work activity and respond to issues accordingly.
Process Sales Orders accurately by telephone and e-mail, in accordance with the Company’s processes.
Data handling including ensuring all enquiries are accurately processed.
Manage internal processes & customer forecasts as required
Follow through customer enquires from initial point of contact to
completion
Respond to and where possible resolve Customer Service issues or
escalate problems to the correct level or appropriate contact.
Comply with the company’s policies and procedures always.
Support the Sales team by providing Customer requested information i.e. sales literature, Technical Specifications, appropriate certification details.
Key Requirements
Candidate
The successful candidate MUST have experience of working in a fast paced and multi skilled Customer Service environment.
You will ideally have experience of working in a regulated and Quality controlled environment.
You will have the ability to act proactively to deadlines and with limited direct supervision is essential.
You Should also possess the interpersonal skills necessary to sustain effective relationships with employees at all levels and external customers and suppliers.
Attention to detail and the ability to work accurately with detailed information is a must.
You must currently live in the UK to apply for this role and have right to work status.
Should you not hear from us within 5 working days then I regret to inform you that you have not met the required criteria as set out by our client, and we will not be progressing your application.