Salesforce Platform Lead

What is Flagstone?
Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.
Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.
A feel for our culture
To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.
That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.
We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.
But enough about us. Let’s talk about you.
Does this sound like you?
A passionate Salesforce professional with a wealth of experience in defining and executing a strategic vision for Salesforce, whilst being accountable for the day-to-day management of the platform. Your communication skills are second to none and you thrive on working with senior stakeholders and leading a team of Sales force Administrators to deliver best-in-class solutions, directly contributing to growth by building a scalable CRM engine.
What you’ll do:
As a Salesforce Platform Lead you will be reporting to the Head of Digital & CRM and will be delivering real value to us by developing and delivering a scalable CRM strategy for the platform. You will be managing a team of Salesforce Admins and will be responsible for the full Salesforce ecosystem, which is the foundation of the business across all operational areas, from Sales to Onboarding to Client Services.
Define and implement the Salesforce strategy to maximise growth
Management of an effective Salesforce platform (which consists of Sales Cloud, Service Cloud, Knowledge, Account Engagement (Pardot and a number of third-party apps)
Design and implement effective CRM automations and controls in line with Flagstone’s DevOps strategy
Support the continuous development of Salesforce to ensure it remains aligned to the evolving needs of the business
Identify and recommend opportunities to drive automation and efficiency across all internal processes and marketing communications
Acts as Subject Matter Expert in Salesforce and associated marketing tools, ensuring that the business gets maximum value from the tool including cross-training Squads and teams as appropriate
Be an advocate for Salesforce and drive usage across the business
Create an environment of high performance within the Salesforce team
Ensure Squads are informed on CRM opportunities and are prioritising work which will deliver maximum value
Responsible for ensuring the CRM standards are delivered, including amongst direct reports when they are attending Squad sessions on behalf of the CRM team
Be a Subject Matter Expert in Salesforce and associated marketing tools, ensuring that the business gets maximum value from the tool including cross-training Squads and teams as appropriate
Be responsible for training workforce in relation to CRM implementations
What you’ll bring:
An excitement to work in a scaleup environment, with a pro-active attitude to learning in a new and upcoming space
Line management experience of a high performing team vast experience in a Salesforce role, with demonstrable experience supporting and maintaining Sales Cloud and Service Cloud
Salesforce Administrator Credential, with Advanced Administrator credential preferred but not essential
Either Sales Cloud Consultant or Service Cloud Consultant credential(s), preferred but not essential
The ability to work with senior stakeholders including heads of tribes and csuite
Experience in Pardot/ Account Engagement preferred but not essential
How we reward you:
At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:
Private healthcare
Life insurance (four times your annual salary)
Dental/optical care
Matched pension contributions (5%)
Income protection
Around the World in 90 days (remote working)
£1,000 annual learning bursary
25 days holiday (plus bank holidays)
Remote working kit
Employee share scheme
Additional 3 days community and charity leave each year
Quarterly half days for Wellness leave
Flexible bank holidays
Gym discount
All are welcome.
At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.
#J-18808-Ljbffr