Sales Support Administrator

Sales Support Administrator at The NSS Group

Your Role - Main Purpose of the Job

The role involves high volume of general sales support requests, form persons within the sales department & other stakeholders, a pivotal role in ensuring the smooth functioning of the sales department and contributing to the overall success of the business. You will be allocated specific managers to support and all requests relation to the accounts they manager will be allocated to you.

Your job will include

· Variety of general sales administration tasks from across the NSS Group, directed via the central sales support in box.

· Manage the quotation process from sales to operations and onwards to the client on behalf of sales management.

· Managing & processing sales orders, ensuring accuracy liaising with various departments to ensure customer orders are processed promptly and accurately.

· Upon receipt of purchase orders, commence the on boarding process and create customer detail forms (CDFs) promptly and handover communication documentation to client with operational contacts.

· Creating pricing documents to enable the company estimators to accurately price works.

· Communication with colleagues & customers to ensure a full understanding of operational requirements, resolving issues in a timely manner which will include outbound calls to customers to handle sales opportunities and chasing of quotes.

· Maintaining folders and company information to ensure its organised and documentation is easy to locate.

· Answer telephone calls and deal with requests and queries from clients and colleagues.

· Contribute to sales initiatives, by cleaning raw databases.

· Maintain accurate records and inputted information on in house systems CRM ‘Maximiser’ & ‘Job Watch’

· Utilise and maintain CRM system to manage Sales Pipeline for development of sales opportunities.

· Managing leads that come into the business and direction to the correct Sales Manager

· Collaboration with other NSS functions (Finance, Marketing, Operations)

· Resolving any challenges or issue that may arise during the sales process, including the coordination with other NSS departments to ensure the customer satisfaction.

· Completion of various company documentation including Supplier & HSE questionnaires, bid documentation such as pre-qualification and tender forms.

· Manage smaller sales enquiries, ensure customers receive excellent communication and an accurate propos

Experience / Personal Attributes Required

· Customer / Sales focused mind set.

· Good commercial understanding of sales process.

· Good verbal and written literacy.

· Excellent attention to detail.

· Experience of Excel is required (Minimum Intermediate level)

· Sound working knowledge of Microsoft Office

· Previous experience of dealing with customers.

· Ability to work under pressure, independently and organize own priorities.

· Good problem solving and interpersonal skills.

· Have a friendly helpful, collaborative attitude.

· A willingness to learn and adapt with a flexibility in approach