Sales Support Administrator

Job Description£26,000 - £30,000 + BenefitsDue to substantial sustained commercial success, a highly organised multi-tasker with an understanding of the sales lifecycle, is required to provide a broad ranging, client focused sales support and coordination service for a fast growing, highly regarded provider of communication solutions, serving the SME, Enterprise and Corporate marketplace.The ideal candidate is an ambitious, versatile and highly organised Sales Support Administrator, ideally with first-hand knowledge of the Telecoms industry and a passion for providing a timely, proactive and effective sales coordination service to a fast-paced, growing and friendly organisation.Applications are encouraged from individuals that can multi-task effectively and present a professional courteous image of our client's business at all times. An understanding of the varied requirements of working in a small, agile, customer focussed business would also be highly advantageous. Key ResponsibilitiesProviding a day-to-day co-ordination and administration serviceOrdering and provisioning of products and servicesSetting up client accountsSetting up support cases online for billing queriesSpeaking to suppliers and dealing with support casesTaking calls, submitting orders and logging faultsPreparing sales order forms and sending to client on DocuSignProvide customer support throughout the order process, either by call or emailFiltering calls and dealing with any queriesFault Reporting on all products and servicesDay to day management of the Support email inboxCalling existing clients to upgrade products and services by phone and email.Monthly review of Aged DebtEmail correspondence to clientSkills & ExperiencesPrevious experience in a Sales Administration or Sales Support role, ideally within the Telecoms sectorStrong organisational and problem-solving skills with exemplary attention to detailAbility to work to deadlines and the ability to prioritise a busy workloadA positive and can-do attitudeTechnically competent, particularly with MS Office suiteAble to develop and document procedures and systemsAbility to work under pressure.Excellent written and spoken English. This is a wonderful opportunity for a dynamic, proactive Sales Support Administrator with a naturally professional approach and the ability to work effectively within a small team, to join a highly successful, dynamic and growing Telecoms success story. An attractive salary and full product training is on offer for the successful applicant. Apply now!
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