Sales Operations Team - Travel Executive

Hammersmith, London, UK
Req #590
01 May 2024
Scott Dunn is an award-winning luxury tour operator creating tailor-made holidays to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-holiday evaluations. The OpportunityWe are looking for a passionate Travel Executive to join our Sales Operations team in the UK. Working alongside our Travel Consultants, you will be ensuring an exceptional standard of guest service is delivered through meticulous attention to detail, thereby delivering accuracy in our documentation, invoicing and booked services. This role will be ideal for a professional with experience in a sales support function who is seeking an operational and detail-focused opportunity with excellent career progression and development.ResponsibilitiesTo be a core component of the team by dovetailing operational requirements with the Travel Consultant’s sales responsibilities, ensuring efficiency and accuracyTo diligently adhere to operational process and to escalate instances where this is not being followed by the teamConfirm all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standardAct as a second pair of eyes, spotting discrepancies and areas for possible errorObtain and accurately record all required information from guests on behalf of the Travel ConsultantsTo prepare and send guest documentation (electronically and via the Scott Dunn app prior to dispatch) in a timely mannerProcess refunds and cancellations in a timely mannerTo attend supplier meetings, and training to ensure total immersion in the destinations offered, including from time-to-time visiting countries as part of a familiarisation tripAbout YouDemonstrable attention to detail, ownership of accuracyAbility to work to deadlines and prioritise effectivelyStrong organisational skills and able to juggle multiple tasksInterest and understanding of luxury service and guest expectationsSelf-motivated with a proactive and positive attitudeGenuine passion for luxury travel would be beneficialKnowledge of Latin America would be further advantageousValues & Behaviours All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.Inspiring
- Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun LocationWe aim to find someone who would be office based in our London, Hammersmith office.BenefitsWe offer very competitive salaries and a great benefits package including the following:23 days annual leave plus bank holidays, rising by 1 day with each year of service (max 30)Contributory pension scheme'Cycle to work' schemeSubsidised private healthcareCompany loyalty scheme (Travel Fund)Travel insuranceRecognition awards throughout the yearSocial events1 hour per week paid learning & development / personal growthIf you are interested in working with Scott Dunn, please apply now.
#J-18808-Ljbffr