Sales Operations Manager

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.The Sales Engagement Manger role is responsible for providing comprehensive support and coordination to the sales leadership team reporting to the senior sales and solutions lead. This role will take the lead in managing various administrative tasks, support in maintaining sales databases and records (Sales Force), and assisting with sales-related documentation and processes including and creation and return of RFI, PPQ and soft market documentation. This Support role plays a critical role in ensuring smooth operations and efficient execution of sales activities across the business.Key Responsibilities:CRM Management: Supporting Sales & Solutions Leads in Utilising Customer Relationship Management (CRM) platforms to track customer interactions, update customer profiles, and maintain accurate sales records. This includes supporting in the management of contacts, opportunities, and sales pipelines.Sales Reporting: Generate sales reports and analysis on a regular basis to track key sales metrics, such as revenue, pipeline, and win/loss ratios. Provide insights and recommendations based on data analysis.Sales Support: Support in the development of the written content into technical M&E sales opportunities in support of bids, RFI and RFP returns.Sales Coordination: Collaborate with cross-functional teams, such as marketing, finance, and operations, to ensure smooth coordination and timely execution of sales campaigns, promotions, and initiatives.Sales Enablement: Assist in the organization and coordination of sales training programs, sales meetings, and sales events. Ensure sales collateral and materials are up to date and readily available.Process Improvement: Identify areas for process improvement and assist in implementing streamlined administrative processes to enhance efficiency and productivity within the sales function.Relationship Building: Establishing and maintaining good relationships with customers, suppliers, and internal stakeholders to facilitate effective teamwork and collaboration.Core Competencies: Personal Drive
– ability to positively push through challenges and support the wider team to maintain a positive focus to break down barriers and provide an outstanding offering to internal and external stakeholders Analytical Response
– ability to quickly respond to challenges, needs and requirements identifying root causes, providing effective solutions in a timely manner to ensure that traction, progress, and confidence is maintained
Service Excellence -
dedicated to meeting, enhancing and at time exceeding client’s expectations, ensuring excellence in service delivery are achieved through the right solution every time without fail Thrives
Under Pressure –
ability to thrive and be successful in a high paced, high volume, dynamic and target driven environmentQualifications and Skills:Previous experience in an administrative support role, preferably in a sales or customer-centric environment.Proficiency in using CRM systems, Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant software applications.Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.Excellent attention to detail and accuracy in data entry and documentation.Strong verbal and written communication skills.Customer-oriented mindset with the ability to build and maintain relationships.Ability to work collaboratively in a team environment and across functions.Proactive and self-motivated with the ability to work with minimal supervision.#LI-JB2Location:Hybrid –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!About JLL – For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500
®
company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY
. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com
.
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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500
®
company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY
. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit
jll.com .
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