Sales Manager (Group Bookings), City Cruises UK

City Cruises UK
is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. They operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole and York.They are currently seeking a Sales Manager who will effectively manage the Group Bookings department for City Cruises UK, incorporating London, Poole, and York. This role also involves responsibility for two Booking Executives.Key responsibilities:Ensure all group enquiries are handled professionally and booked in a timely mannerTake responsibility for reviewing booking reports and advise when specific dates/products are getting close to capacityEstablish a framework for the bookings team to ensure correct procedures are followed with regards to contracting, chasing up of signed proposals and follow-upManage group allocations for all destinations; keep a rolling monthly check on all incoming groups and options held to ensure accurate inventory availabilityManage bespoke group bookingsLiaise with other attractions to manage group bookingsActively upsell and encourage future salesDevelop relationships with key group operatorsManage attendance at group trade shows, including registration, booking of furniture, preparation of necessary collateral, submitting content for handbook/website, pre and post show correspondence.Ensure details are logged within the CRM systemBe the main point of contact for group trade associations, i.e., AGTO and CTA, as well as group travel publicationsWork with the Head of Trade Sales and the Marketing team to create bespoke mailings for groupsManage, train, and develop a team of two sales executivesEstablish regular contact with the teams in London, Poole, and YorkUnderstand operational procedures for all three locationsKeep up to date with the groups market(s) and provide regular intel to the Head of Trade SalesTo host group familiarisation tripsTo be an Ambassador for our RESPECT Service SystemAny other ad-hoc dutiesMinimum 3 years’ experience of working in the Travel & Tourism industryKnowledge of the groups market preferableExperience of managing a teamExcellent written and verbal communication skillsExcellent attention to detail and committed to data accuracyProficient in MS Office; experience of working with a CRM system (Sales Force an advantage)Fluency in a second language desirableFull time role based in Poole, but with some travel to London and York, as well as attendance at domestic events (including some overnights and weekends)How to apply: please click here
to apply for this position.
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