Sales Executive

Hours: Full-time (40 hours per week)Contract type: Permanent Location: Plymouth Salary: £25,152Roofing Superstore is a leading online retailer specializing in roofing materials, tools, and accessories. Our mission is to provide customers with top-quality products and exceptional service to meet their roofing needs. As an innovative and customer-centric company, we are committed to delivering excellent solutions to roofing professionals, contractors, and DIY enthusiasts alike.We are seeking a dynamic and results-driven Sales Executive to join our team at Roofing Superstore. The ideal candidate will play a crucial role in driving sales and providing exceptional customer service by offering expert advice on our product range. The Sales Advisor will be responsible for building and maintaining strong customer relationships, understanding their needs, and recommending suitable roofing solutions. Act as first point of contact for the Company, dealing with routine and specialist product enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate Ensure timely effective creation and follow up of sales quotations Up-selling products to customers, including key products and special offers Liaising with suppliers, as required, to fulfil customer orders.
Help promote the company through a positive attitude while engaging with our customers, colleagues and suppliers Escalate product or customer issues to the Team Manager or Senior Advisor Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks Entering detailed accurate notes into a database, including dates for follow up calls Develop and retain product knowledge by attending supplier training events.
Work collaboratively by sharing ideas, knowledge and resources. Undertake any further relevant research, development or training as required Understand, record and update reasons for customer contact As and when, there will be a requirement for you to support other teams with tasks that may not be directly related to your day to day responsibilities. You will be expected to manage these within your workload.
Knowledge of construction materials Experience dealing with inbound sales calls Good telephone manner
Friendly and tactful personality
Experience of similar customer service role
Computer literate with a high standard of written and spoken English
Ability to absorb new information quickly
Problem solving skills
Ability to work to targets
Team player with a ‘can do’ approach.
Communicates effectively with others.
Trustworthy and reliable time keeper.
Monthly team bonus base on target earnings
Employee Assistance Programme
Reward Gateway (discount scheme) Cycle to work scheme On-site parking Company events Competitive holiday allowance
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