Sales Executive

Do you love Sales and Customer Service? Our client is seeking a dynamic Sales Executive who demonstrates drive, energy, and passion!If you have proven experience in a phone-based Customer Service role with an element of Telesales, then this role is certainly for you.Our client provides a high level or regional and national training and consultancy services, working hard to develop rewarding partnerships with all their clients. This all happens from their busy head office in Plympton and vast training centres throughout the Southwest.Job details of the SalesExecutive:Salary: £20,500 - £22,000 p/aHours: Monday - Friday 8:45am-5:00pmCompany pensionThe following elements of the SalesExecutiveare:Customer Service:Always follow our client's friendly and professional customer service approach.Ask the right questions to identify your customers’ needs.Anticipate your customer’s expectations and always aim to exceed them by giving proficient advice.Maintain a solid knowledge of their services on offer.Up- and cross-sell across their full range of services.Communicate effectively and efficiently with your colleagues in the technical and customer service teams.Professionally deal with any complaints and turn them into opportunities wherever possible.Work closely with the key account management and technical services teamsSales:Maximise opportunities for sales arising from every phone call you take.Regularly review existing account and tap into potentials for additional sales.Achieve sales targets and KPIs.Engage with sales initiatives identified by the sales, marketing and leadership team.Generate new sales opportunities through outbound calls and email activityBook qualified meetings for their Advisor and Training Services .Administration:Generate service proposals, consulting with internal expert as and when required.Take and process bookings over the phone or via email.Process payments in a safe manner.Regularly update our customer database.Flag any internal opportunities for improvement.Qualifications and attributes needed for the Sales Executive:Proven experience in a phone-based customer service role, that also included elements of sales.The ability to self-manage a demanding workload whilst remaining focussed on the task in hand.A high level of care to act as an effective team player with drive, energy and passion to motivate self and fellow team members.Excellent communication skills - both written and verbal - and attention to detail.Good administration and IT skills.A general ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement.Benefits?Additional leaveBereavement leaveCompany eventsCycle to work schemeOn-site free parkingReferral programmeIf this is of interest to you, please apply with your CV in word format or call Emma Hutchings at the Pertemps Plymouth office for more information.
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