Sales Consultant (full time, Harvey Nichols, London)

Sales Consultant (Part time, Harvey Nichols, London) Sales Consultant (Part time, Harvey Nichols, London)
Location:
Harvey Nichols, London About Annoushka Annoushka Ducas MBE is one of the country’s leading fine jewellery designers who since2009 has founded and run hereponymous jewellery company –Annoushka. Passionate about jewels and colour, her jewellery embodies an expression ofpersonal identity for the wearer, all in 18ct Gold.Annoushka is now looking to expand her retail team. With a strong growth strategy inplace, this is an exciting time tojoin us! Personal Attributes We Value: Genuine, Warm, Interested, Appreciation of Style, Humour, Thoughtful, Trustworthy,Responsible, Knowledgeable, Flexible,Enterprising and Inclusive. The Opportunity Annoushka is looking to recruit a passionate part-time Sales Consultant to lead the wayin sales, developing clientrelationships, and provide outstanding customer service. The focus of this role is on sales. What you will do
Provide excellent levels of customer care, surpassingexpectations at every opportunity.
Lead in sales performance, exceedingsales and KPItargets, using EMBRACE to deliver the highest brand standards.
Educate clients on proper jewellery care, so thetreasure can be enjoyed for generations to come.
Identify customer needs, pre-empting and answeringall related queries.
Liaise with customers to keep them fullyinformed.
Resolve customer enquiries and complaints promptlyand efficiently.
Investigate problems, develop and proposeappropriate solutions
Provide feedback to the merchandising, design, andmarketing teams.
Provide enhanced till accountability.
Follow Company procedures and processes to maintainsecurity.
Adhere to the brand standards in relation to visualmerchandising.
Encourage client loyalty through data capture andexcellent service.
Act as keyholder.
Support the store’s Leadership team in the runningand growth of the store.
Act as a sales coach, and a buddy to newstarters.
What you will bring
Strong sales flare; evi dence of exceeding goals andtargets, parti cularly in luxury/fine/high jewellery.
Excellent client service and sales delivered throughomnichannel retail.
Proactivity, pre-empting client needs.
Full engagement with social media.
Team Work
True team player spirit –keen to share the creditwith the team.
Experience inleading, motivatingand trainingateam.
Successfully manage multiple demands and competingpriorities.
Excellent communication skills and excellent use ofEnglish.
Additionally
Present a love and appreciation for aesthetics andstyle.
Understand and represent the brandattributes.
Willing to accept new challenges and strive tocontinually improve.
Hunger to succeed
Selection Process Send your CV and an application letter to
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with the reference in the subject box.In your application letter, please tell us what you think you can bring to a growing, ambitious retail business. Face to Face Interview (in person) In this, we will ask you to demonstrate your technical knowledge, and approach to sales and service. We will ask youtotalk about your experience and seek to discover how that will relate to this role. We will ask you to tell us whyyouthink this role will be a great fit for you, and we will give you opportunity to ask us any questions about thecompanyand the role.
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