Sales & Compliance Administrator

Key detailsJob Title:Sales & Compliance AdministratorLocation: ShawlandsDepartment: SalesWork Contract: Permanent, 37.5 hours per weekDays & Hours: Week 1 (Monday 09:00-17:30, Tuesday 09:00-17:30, Wednesday 09:00-17:30, Thursday 10:30-19:00 and Friday 09:00-17:30) and week 2 (Monday 09:00-17:30, Tuesday 09:00-17:30, Wednesday 09:00-13:00, Thursday 10:30-19:00, Friday 09:00-17:30 and Saturday 09:00-12:30)Key requirementsEssential:Knowledge relevant to the role description1-2 years experience in a similar role demonstrating customer service, administrative ability and knowledge of complianceFully IT literate and proficient in the use of IT systems including MS Word, Excel & OutlookWillingness to perform administrative tasksStrong written and verbal communication/numeracy/data analysis skillsFull, clean driver's licenseDesirable:Qualification in Estate Agency or similarExperience based in an estate agency environmentWhat we offerAbout the roleWhen you join Rettie you'll discover the difference you can make. We are growing an ambitious company, but at our foundations we have a family feel. We care about our people and want them to prosper. We are proud that our Values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviour towards our clients and each other, daily. Based on these values, our aspiration is to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.You will provide a highly effective first point of contact service by dealing efficiently with all enquiries into the branch through multiple communication channels (telephone, email and face-to-face). You will be able to demonstrate an in-depth understanding of the local property market and an ability to proactively match buyer needs to suitable properties, generating positive client relationships and a database of future, potential buyers.You will work closely with your colleagues in the branch supporting them in completing all regulatory compliance checks for all home buyers in line with internal policy procedures, including the completion of risk assessments and the collation of supporting documentation.You will also provide general tasks for a variety of activities including property marketing and social media updates, administrative duties such as invoicing and on occasion supporting the team with property viewings.CompetenciesHow to applyAbout youKey responsibilitiesGreeting clients and providing a first point of contact to all enquiriesBuilding positive relationships with clients through regular phone contactResponsible for home report and property information requestsCarry out property match searches in Reapit for an new property launchesArranging viewing in to the Viewing Agents diaryUnderstand regulatory compliance requirements and assist the sales team in ensuring these are met including Anti-Money Laundering, Data Protection and CPR/BPR compliance.Assisting with property marketing activities and invoicing as neededContributing content for the social media profile of the branch using relevant platformsEnsuring accuracy of data input into our property database, Reapit, therefore ensuring the accuracy of management accounts and reporting.
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