Sales and Customer Service Advisor

We are looking for an individual with outstanding sales, customer service and administration skills to join this award winning small dedicated team where you will be fully supported and trained. This is a dual role with 80% sales and customer service predominately a telephone based position where you will be ensuring customers are offered a first class service. Secondly the banking responsibilities including reconciliation, allocating payments, investigating discrepancies. This is a permanent, full-time role, based near Thame offering a salary of up to £27,000.

Key responsibilities for the Sales and Customer Service Advisor (80% of role):

Advising the customers on their requirements,
Identifying opportunities to cross sell products to new and existing customers
Dealing with claims
Actively contacting customers to discuss their renewal dates
Maintaining records to ensure compliance
Providing leads to the financial advisor
Implement and oversee campaigns, reporting weekly activity to the financial advisor
Coordinating the team to provide leads to the financial advisor
Providing support at shows and events

Banking responsibilities 20% of the role:

Conducting daily banking functions and credit control
Checking aged debt
Investigating any anomalies
Allocating payments, reconciling BACs paymentsSkills/experience required for the Sales and Customer Service Advisor:

Exceptional sales and customer service skills
Experience with banking functions - invoicing, allocating payments, credit control
Worked in a targeted sales environment
Engaging telephone manner
Solid administration experience
Exemplary people skills
Strong problem solving skills
Motivated to achieve with a keen interest in your own self development
Highly organised, with strong attention to detail
Adept at conflict resolution
Own transport essential due to rural locationWhat's in it for you?

You will be working for an established and well-respected brand who are leaders in their field, their ethos is offering personal local service and expert advice. This is your opportunity to be part of their success. The role comes with an extensive training plan to aid your development and ultimate progression with the business.

The starting salary is up to £27,000, with working hours of 8:30am - 5pm Monday to Friday, 28 days holiday (including bank holidays), contributory pension, training and development, progression opportunities, full sick pay (after one years' service) discounts on products, beautiful working environment, free onsite parking and working in a close small team environment