Sales Advisor, New Build Homes

This is an exciting opportunity for a Sales Advisor to join the Sales Team in West�Sussex. The role typically reports into the Sales Director.

The purpose of the role is to ensure sales targets are met through negotiation and selling of plots ensuring all aspects of the sale are in conformity with the standards as set by the New Homes Quality Code.

The role will include:

Manage the sales activities for allocated developments, including lead management, customer appointments, reservations, sales transactions, legal completions, and the sale of finishing touches, to ensure achievement of sales targets.

Manage communication and administration associated with sales transactions, including liaising with Solicitors, Estate Agents and New Homes Mortgage Advisers to ensure exchange takes place in 42 days, required documentation is provided and the home sale is audit compliant.

Update and maintain the Customer Relationship Management (CRM) system to log the customer journey and facilitate timely and accurate management information. �

Communicate with customers to ensure the pre-move and after-sales has adhered to, enhancing the customer experience.

Work cohesively with other departments across the Operating Company such as Construction, Commercial and Legal to ensure achievement of completion targets and timely updates relating to plot progress.

Complete weekly competitor reports, to ensure we can benchmark pricing and our value proposition against the local new build competitors.

Maintain the customer hub and show homes on the development in line with brand and company standards.

Comply with the Group Health, Safety and Environment Policy and ensure compliance of prospective buyers during site visits and pre-sale and new home demonstrations to minimise incidents and accidents.

Qualifications

Excellent communication skills, both written and verbal.

A good understanding of Microsoft Package, including Excel and Word.

Experience within a similar role in new homes sales/estate agency or delivering sales in a service environment is advantageous.

Commercially astute with a good understanding of the market and competitors.

Able to build relationships across functions, internally and externally.