Sales Advisor / Customer Care

CUSTOMER CARE / SALES ADVISORS

LEEDS

MONDAY TO FRIDAY
08:00-16:00

�12.03 PER HOUR + Bonus

TEMP TO PERM

Do you love the buzz of Customer Care?
Are you interested in Sales?
Do you want to progress?

Major Recruitment have several new Customer Care / Sales Advisor roles opening with a client based near to the city centre in LS12.

These roles are new to the clients Customer Care / Sales Department, and they are keen for individuals to join the team and really put their own stamp on the role.

What will you be doing as a Customer Care / Sales Advisor?

• Daily communication with customers via phone, email, and social media channels
• Investigate, create, and deliver innovative and forward-thinking solutions to customer concerns.
• General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network.
• Effective identification and prioritisation of tasks.
• Any other reasonable duties as requested.
• Answering inbound and making outbound calls to customers who have raised a concern, required repair of their garage door, or required further component parts.
• Be relentless in finding the most suitable solution to best serve the customer, our company, and our colleagues, voicing options and new ideas to the leadership team.
• Ensure all systems and customer information is kept up to date and accurate at all times.
• Adhere to in house processes, policies, and procedures as appropriate and instructed by the leadership team.

Skills & Experience.

• Previous experience within a customer service or contact centre environment.
• Excellent attention to detail
• Good computer skills (MS platforms, softphone, email)
• Excellent communication skills, both written and verbal
• Strong organisational skills

What's in it for you?

• A permanent contract after successfully completing 12 weeks probation.
• Bonus Structure
• Invited to company events.
• On Site parking
• Company Pension
• Opportunities for advancement and career growth.