Sales Administrator

Location: Poole, Dorset (On-site). This role requires full-time office attendance for training, so we're specifically seeking candidates residing in Poole or surrounding areas.Line Manager: Office ManagerJob Description:We are seeking 2 proactive and detail-oriented individuals to join our sales team. This role requires managing customer enquiries from start to finish, ensuring exceptional service and efficient order processing. The successful candidate will be responsible for handling customer interactions via phone, email, and webchat, as well as performing general administrative tasks to maintain accurate customer records.Key Responsibilities:· Order Entry: Accurately enter orders into the system, ensuring all details are correct and complete.· Call Handling and Customer Enquiries: Handle incoming calls and respond to customer enquiries promptly and professionally. Provide assistance and information to customers throughout the entire process.· Liaising via Various Platforms: Communicate with customers through multiple channels including phone, email, and webchat. Ensure consistent and effective communication to address customer needs.· General Administration: Perform general administrative duties such as filing, scanning, and organising documents. Maintain and update customer records accurately.· Working with Sales Manager and Supervisor: Collaborate with the Sales Manager and Supervisor to prioritise tasks and ensure timely completion of orders and enquiries. Take a lead role in coordinating efforts to meet deadlines and maintain high standards of customer service.Requirements:· Previous experience in a customer service or order entry role is beneficial, but not essential.· Excellent communication skills, both verbal and written.· Strong attention to detail and accuracy.· Ability to multitask and prioritise tasks effectively.· Ability to work collaboratively as part of a team.· Strong organisational and time management skills.Salary to be discussed based on experience.· Opportunities for career advancement.· Comprehensive training provided.· Friendly and supportive work environment.· Health and wellness benefits package.If you are a motivated individual with a passion for providing excellent customer service and have the skills required for this role, we encourage you to apply!How to Apply:If you wish to be considered for this position, please apply now by sending your CV and covering letter to:
##### Company Information:The Poole Bay Holdings Group is one of the UK’s leading online and catalogue marketers and manufacturers of products for business. A family business established in 1991, we have grown from a one-man band to an amazing team of over 200 dedicated people. Based in beautiful Poole, Dorset with 100,000 square feet of warehouse, factory and office space, we manufacture and sell a diverse range of products from outdoor furniture, safety and fire signs, outdoor shelters and workwear to medical and hygiene products, gloves, first aid supplies, facilities and safety products. Since we began over one million customers have purchased from our many websites and catalogues. The diversity and success of our business relies on our creative and entrepreneurial people. Diversity in our peoples’ backgrounds and experience is key to enhancing our business and driving us forward. Together we are committed to being a friendly, innovative and dynamic place to work where our people feel empowered and motivated. We are passionate about delivering results, demonstrating our skills and enthusiasm every day. We reward and recognise our people for the central role they play in our mission to grow as one of the UK’s leading B2B online, catalogue marketers and manufacturers. If you would like to join our ambitious company and are good at what you do, we want to meet you!Send me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
#J-18808-Ljbffr