Sales Administrator / Sales Support Administrator

As the Internal Account Manager/Sales Support Administrator , you will support our sales account managers in the day to day running of customer accounts, providing excellent customer service and handling any issues that may arise in a proactive and timely manner. sourcing hardware, software and services.
Acting as the escalation point for customers (queries, complaints)
Liaising with customers over phone and email
Handling correspondence between account managers and their customers.
Preparing estimates and quotations for customers through the use of SAP
Taking, progressing, and monitoring orders, from quote through to delivery.
Understand Vendor promotions and special bid process
Complete Vendor related training
Manage Salespersons Salesforce activity from 75%
Accept and prepare sales orders for processing prior to passing to the Purchasing Team
Reviewing and communicating internally and externally the customer backlog with real time data.
Keep record of sales and manage back order effectively.
Coordinate with cross functional teams to ensure all deals continue to move through the sales process.
Manage Open Sales Orders Reports, ensuring that invoices are processed in a timely fashion.
Develop and maintain long-term relationships with customer accounts
Liaising with other departments within the company to ensure a smooth sales flow.
Intermediate command of all MS Office applications.
Experience in Procurement or Purchasing Administration dealing with a high number of suppliers.
Experience within a sales support role supporting multiple Sales People.
Experience of managing accounts of high-profile clients.
Knowledge and experience of CRM systems, specifically Salesforce.
Experience of using Autotask and SAP
Administration/business administration certification (or similar)
Experience in problem solving and project management
and every time we get an order from one of customers – recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectors
Pension Scheme
Staff Referral Scheme
Discounted Private Medical Insurance
Tech Scheme
Shopping discounts, Length of service awards, BUPA anytime Healthline, Flu Vaccination Vouchers, Employee Recognition, Annual leave entitlements, Cycle to Work Scheme, Fresh Fruit
We are committed to eliminating discrimination and encouraging diversity across our workforce.