Sales Administration Manager

Company Overview
WobbleWorks is an innovative company that creates incredible opportunities in unexplored spaces. Founded in 2010, WobbleWorks is privately owned and operated. Today it is primarily a designer and seller of branded 3D printing pens. Our products cater to modern parents, leading education providers, prosumers and baking enthusiasts. Additionally WobbleWorks has developed a strong pipeline of future products that will add new verticals and further broaden the customer base.
WobbleWorks has grown rapidly since its founding, operating globally with offices on three continents, investing heavily in people, infrastructure and brand development. We are looking for a self-motivated, process driven Sales Administration Manager to join our global team as we look to expand our customer base in the USA and Europe.
Job Role
As the Sales Administration Manager you will be the conduit to service our domestic trade customer orders and administrative needs in Europe and the United States. Reporting to the Commercial team, and collaborating heavily with Operations, Finance and IT you will ensure the smooth running and efficiency of servicing new B2B customers we onboard in addition to our existing portfolio of trade clients. External liaison will be required with our 3PL providers in the USA, UK and Europe to enable timely and accurate delivery of goods and documentation to our customers.
Working within Netsuite, customer / 3PL / freight carrier proprietary portals, EDI services, and other typical business software, you will take on our current standard operating procedures. We anticipate the opportunity for you to improve efficiency and great customer satisfaction once established in the role, maintaining and updating detailed customer files.
The role will be UK-based, positioning you to work effectively with our teams in the USA, UK and Asia.
Responsibilities
Collaborate with internal departments to ensure timely order fulfillment, delivery, and issue resolution for our domestic trade customers in the USA, UK and Europe
Set up new customer information and requirements in our systems and shared documents to enable new business relationships to begin seamlessly
Manage robust and well organised files of customer terms and business requirements
Liaise with Sales ensuring customer accounts and order information are accurate and within our SOP guidelines
Liaise with Operations regarding 3PL service needs and inventory flow
Liaise with IT on systems, particularly EDI and portal management for customers, 3PLs and carriers
Liaise with Finance relating to credit terms and account status
Serve as the primary point of contact for trade customer enquiries relating to order fulfillment and sales administration
Monitor and analyse trade customer feedback to identify areas for improvement in services or processes.
Qualifications
5+ years of experience within a fast paced, consumer goods sales administration, customer service or operations environment
Experience dealing with large retail chains (and an advantage if you are familiar with customers such as Walmart, Best Buy, Barnes & Noble in the US, The Range, Tesco, John Lewis, Carrefour in Europe)
Proven knowhow with Netsuite or similar global ERP system
Confidence and ability to work with Microsoft Office or Google Sheets & Docs as customer prefers
Demonstrable detail orientation, organisational and problem solving skills
Adaptability and flexibility in a fast-paced, dynamic environment across multiple time zones
Commitment to delivering exceptional service and building long-term relationships with trade customers.
Having the space and capability to work from home although ideally will be located to commute once or twice a week to the company’s Milton Park office, near Didcot, Oxfordshire. Candidates should therefore live within a 90 minute distance (by road or rail) of Milton Park,
for example Birmingham, Gloucester, Bristol, Southampton / Portsmouth, Guildford, Reading Slough, Luton & Milton Keynes, or areas in between.
Salary and Benefits
Competitive remuneration
Bonus potential
Private Health Insurance
Company pension (up to 3% of base salary)
Professional development initiatives
Generous holiday allowance
Employee Discounts
Flexible working including location and non-standard work schedule