Sales Account Manager - Commercial Property

Sales Account Manager - Commercial Property/Facilities Management
My client, a leading multi-national, are looking to strengthen their account management team and foster lasting relationships with customers in East of England, East Midlands, and Northern Home Counties and North Greater London.As the lead for a designated customer portfolio, you will prioritise maintaining and increasing revenue by delivering exceptional customer service and ensuring client satisfaction. The role entails finding untapped opportunities within the portfolio and converting them into customers by expanding contacts and engaging new departments. There will also be a focus on new business development.The ideal candidates will have prior sales or account management experience, gained in the commercial property, facilities management or mechanical engineering space.
- Cultivate and nurture enduring customer relationships to ensure long-term satisfaction and loyalty.
- Harness the power of LinkedIn and capitalise on referrals to discover fresh leads and enhance our customer base.
- Ensure prompt and timely delivery of quotes and proposals.
- Oversee major projects to guarantee customer satisfaction and address any concerns that may arise.
- Foster strong internal relationships for seamless collaboration.
- Present proposals to customers in a clear 'and persuasive manner.
- Continually explore avenues to enhance the overall customer experience.
- Gain a thorough understanding of client budgets and project timelines.
- Provide valuable insights on competitor activity to support strategic decision-making.
- Offer comprehensive, professional, and expert advice and solutions to existing and prospective customers.
- Introduce customers to new innovations and services, keeping them informed of the latest offerings.
- Serve as the primary escalation point for customer issues, collaborating closely with the relevant teams to resolve matters promptly and positively.
- Coordinate with staff members working on the same accounts to ensure consistent service delivery.
- The ideal candidate should possess the following qualifications and attributes:
- Initiative-taking and highly organised, demonstrating strong initiative.
- Possess an in-depth comprehension of value and solution selling, along with a demonstrated track record of successfully closing deals.
- Exceptional time management skills, ensuring efficient task prioritisation and adherence to deadlines.
- Adept at finding untapped business opportunities within existing customer base, leveraging referrals, and exploring additional sites or works.
- Diligent, with a positive and proactive attitude towards work.
- Committed to meeting targets and delivering results within specified timelines.
- Takes ownership of situations and actively engages relevant stakeholders for support and resolution.
- Excellent active listening, negotiation, and presentation skills, enabling effective communication with clients.
- Good verbal and written communication abilities, with a focus on clarity.
- Natural relationship builder, known for conducting business with integrity, reliability, and maturity.
- Strong prioritisation skills, adept at managing competing tasks and allocating resources
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone