Safer Gambling Team Leader (Spanish Speaking) Customer Experience · Sunderland, UK · Hybrid Remote

Safer Gambling Team Leader (Spanish Speaking)(Please only apply for this position if you have English and Spanish language skills)Hybrid: Sunderland Office and homeHours: 37.5 hrsAt tombola, we believe that every role has the power to create a positive impact. The Safer GamblingTeam Leader role is more than just a job; it's your opportunity to set the stage for a vibrant and responsible gaming environment.Overseeing and managing our Spanish operational territory, you'll be working in close partnership with the Safer Gambling Operations Manager to deliver and embed effective processes and ways of working across the Safeplay team. Here, you'll be the driving force behind your team's journey to win together and create a place where every member feels free to be themselves and bounces with pride.In your role, the assessment of internal procedures is vital. You'll ensure that our Safer Gambling practices are finely tuned to put the player first. Always, and protect our players from harmful gambling. It's a mission that requires precision and dedication, and we're here to support you every step of the way.You'll work closely with our Compliance team, ensuring that we’re ahead of the game and always maintain regulatory requirements to create an environment where our players can enjoy the fun and excitement of our games with confidence. It's all about maintaining that perfect rhythm of compliance and entertainment.Your responsibilities will include: Motivate your team to new heights! Collate & analyse performance data. Produce quality assurance reports. Support & share best practice across the Player Protection function. People Management. Training content creation & delivery. Participate in internal/external audits. Business update champion: Keeping up to date & sharing important updates with your team. Complaints/escalations Take ownership of our staff survey, responding to anonymous people surveys. Conduct monthly coaching. Hold regular meetings with our team & well-being 1-2-1s.
In addition to the above you will also be responsible for: Long Term Absence reviews & return to work planning. Trainee probation reviews Crisis escalation Training Recruitment Onboarding/offboarding process management Skills we are seeking: Spanish language skills (Including reading, writing and speaking the language)are essential for this role. English language skills (Including reading, writing and speaking the language) are essential for this role. A minimum of 1 year's experience within a people management role is essential Experience in a similar role in a regulated environment is desired Strong understanding of responsible gaming principles is desired Exceptional communication and leadership skills * Applicants must be 18 years of age or older to apply for this role** Please note if you are successful in obtaining this position you will be asked to complete a DBS check. Your offer will be subject to a DBS check coming back complete and approved. Full job description available upon request.
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