RTA, EL/PL Claims Handler

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RTA, EL/PL Claims Handler Apply
locations
London - Bromley
Leeds
time type
Full time
posted on
Posted Yesterday
job requisition id
R-16996
About us
At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.We currently have an exciting opportunity for an experienced RTA/EL/PL Litigator to join our Bromley or Leedsbased Legal Services team on a full time and permanent basis.
The role:
Reporting to the Litigation Team Leader, you will be handling a caseload of Claimant Employers Liability claims, Personal Liability claims and unusual Road traffic Accidents such as Pedestrian or Cyclist claims. What you'll be doing: Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately. Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required. Collating and reviewing the evidence. Assessing prospects of the claim succeeding on it’s
merits. Assessing
the likely value of the claim for personal injury and recoverability of financial losses.Ensuring clients are provided the correct legal advice. Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times.Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points. Ensuring that the legal expenses provider is kept updated at all key stages.Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing. Instructing counsel as necessary, drafting the brief and checking costs statements.Managinge cases efficiently and effectively. Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements and the client is kept proactively informed where appropriate. Identifying and appropriately investigating all conflicts, complaints and potential acts of negligence and ensure they are reported immediately to a team leader or member of the compliance team.Esuring good working relationships with team-mates, team leader, management and administrative staff as well as maintaining a good working relationship with suppliers, external organisations and the worksource. Supporting the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives.
What we are looking for:
Experienced Claims Handler, Legal Executive or Solicitor.Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment.Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work.Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g LawtelStrong communications skillsGood problem solver and able to work under pressure, whilst maintaining attention to detail. Location:
Bromley or Leeds Home Working:
Hybrid model (2 days from the office, 3 days from home) Working hours:
35 hour per week (Monday - Friday)
What we'll give you We have a strong focus on developing you and your skillset and to give you the tools to do so. In addition to this we also offer a great benefits package;9% Private pension contributionAnnual bonus - up to 10%50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown coverAdditional optional Health and Dental insuranceEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.Generous holidaysBuy as you earn share schemeEmployee discounts and cashbackCompany car schemePlus many more Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.#LI-Hybrid#LI-PK1
About UsWith well-known brands including Direct Line, Churchill and Green Flag, we’re proud to be one of the UK’s leading general insurers. We’ve been helping people carry on with their lives since the 1980s, giving them the peace of mind to focus on the future. After 40 years of innovation we’re still leading the way, providing evolving products and services that are just what people need. Our business is full of talented individuals, each bringing their own strengths, skills and ideas. We work together, to be brilliant for millions of customers every single day.Join us, in a career that empowers you to be the best you can be – and to be yourself. Your input matters here. So, whatever you do, we’ll encourage you to own it. To spot opportunities, speak out and make things happen. Our vision is for a world where insurance is personal, inclusive and a force for good. And you can help us make that a reality. Because when we work together, we can all achieve great things. Together, we’re one of a kind.
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